Sr. Customer Success Manager

Devine Management Consulting, LLC
Burlingame CA / Remote
21 days ago

Job Description

The ideal candidate will work remote Tuesday and Friday. In this role you will be responsible for improving and managing onboarding processes and project management.

Responsibilities

  • Develop and maintain strong relationships with clients to understand their recruitment needs.
  • Utilize Salesforce to track client interactions and manage customer accounts effectively and maximize AI.
  • Analyze client feedback and performance metrics to enhance service delivery.
  • Collaborate with internal teams to ensure alignment on client expectations and project timelines.
  • Provide training and support to clients on utilizing our services effectively.
  • Monitor industry trends and competitor activities to identify opportunities for improvement.
  • Conduct regular check-ins with clients to assess satisfaction levels and address any concerns.

Qualifications

  • A minimum of 3 yrs experience in project managment
  • B2B SaaS experience
  • Degree in Computer Science
  • Strong proficiency in Salesforce

Note: Devine Management Consulting is NOT a staffing agency. All positions are direct hire with the client/company. The client/company outsourced their recruitment process to Devine Management Consulting; as a result, you will not be considered an employee of DMC but a potential candidate for hire.

T

Job Type: Full-time

Pay: $130,000.00 - $170,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation Package:

  • Bonus opportunities

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Required)

Experience:

  • Project management: 3 years (Required)
  • Salesforce: 3 years (Required)
  • zoominfo: 1 year (Preferred)

Ability to Commute:

  • Burlingame, CA 94010 (Preferred)

Work Location: Hybrid remote in Burlingame, CA 94010

Visit Original Source:

http://www.indeed.com/viewjob

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