Job Description
Representative, Sales Development - (USA0003B8)
We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.
By expanding and innovating our services, we have grown into a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet with our core values of Integrity, Sustainability and Drive guiding everything we do.
To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.
SUMMARY: Responsible for performing outbound sales calls, including cold-calling, lead follow-up and sales qualification, to develop a portfolio of buying customers while meeting or exceeding quotas.
GENERAL RESPONSIBILITIES:
- Build relationships with potential new customers. Identify customer requirements and expectations while finding supply chain solutions to capture new business.
- Generate and penetrate leads to capture new business outside of current customer base through phone call, email, virtual face-time, LinkedIn and other mediums. Maintain a full pipeline of opportunities and target achievable accounts while diligently updating our Salesforce on activities, leads and follow- ups.
- Establish communication cadence for each lead and account (weekly, monthly, quarterly, semi-annual)
- Maintain and grow a full pipeline of opportunities while targeting achievable accounts.
- Meet and exceed minimum KPI requirements such as productivity, new revenue growth, gross profit, contribution margin, load counts, multiple supply chain service sales and graduating accounts to need additional support.
- Onboard and manage new accounts providing an outstanding first impression and customer experience to the new Crowley customer.
- Challenge status quo with effective solutions and improvements to the achieve departmental sales goals.
- Become a trusted voice for the customer to leverage our product and exceed expectations for their supply chain needs
Utilize customer relationship management tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve sales goals.
EDUCATION: Bachelor’s degree in business or a related field; or equivalent combination of post high school education and experience.
EXPERIENCE:
1 - 3 years of logistics sales, customer service or logistics operations experience.
Knowledgeable of industry-related issues in transportation, supply chain management and use of technology in logistics
TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook and Word. Proficient in customer relationship management tools, such as Salesforce.
COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to evaluate process effectiveness and develop change or alternatives. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to demonstrate effective customer services skills. Ability to utilize problem solving skills. Ability to perform accurately in a detail oriented environment. Skill in preparing clear and concise reports, correspondences, and other written materials. Ability to onboard new accounts while making the transition seem seamless to the customer. Ability to build relationships with current and new accounts while sharing previous experience and/or expertise to fellow co-workers and customers.
JOB SCOPE: Position impacts multiple business units/segments.
WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.
Primary Location: US-FL-JACKSONVILLE
Job: Sales
Organization: US PR & Carib Commercial US 9100
Employee Status: Entry Level
Job Posting
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