Data Quality Steward

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: The Revenue Operations organization plays a critical role in ensuring PayPal's Global Markets organization has the programs, processes, and insights in place to deliver exceptional experience for our customers across each stage of their journey with PayPal. Our charter has 5 core components: (1) to improve productivity through automation, making it easier for people to do more (2) to create efficient processes by eliminating friction, waste and improve experiences (3) to make the customer lifecycle more predictable through better measurement, global standards, data quality controls and proper instrumentation (4) to help business unit leaders optimize their rhythms to achieve desired outcomes (5) to establish and mature global programs to facilitate best practices and standards across the revenue lifecycle. In this role, you will be responsible for driving data integrity transformation within the Global Markets teams, shaping data-driven decision-making processes, and supporting PayPal's larger data strategy. This position will work cross functionally with our analytics, product, and other internal data services teams to optimize business performance and enhance customer experiences.

Job Description:

You will be responsible to/for:

• Define & govern a customer data hierarchy that enables efficiencies across the customer lifecycle and core planning activities
• Drive initiatives to automate & streamline manual processes for our analytics & operations teams
• Support initiatives that unify PayPal’s products, data, platforms, and M&A integrations as a Global Markets representative/steward
• Make recommendations on how to improve Salesforce processes and Technology in order to minimize data quality issues
• Define, document, & govern key performance indicators in coordination with cross functional partners in analytics, operations, & product
• Establish data quality policies, procedures, rules & controls; monitor & report on performance & outcomes; and drive remediation of issues that arise
• Develop and implement robust data governance frameworks to standardize and govern data across the Global Markets, eliminating discrepancies & ensuring data accuracy and consistency.
• Provide guidance & training to teams on data governance best practices that empower users to adhere to data standards
• Analyze existing data workflows and systems, identifying bottlenecks & inefficiencies
• Lead solutions to enhance data management practices & drive operational excellence

Qualifications

• 7+ years of experience in data strategy, stewardship, governance, or operations roles, particularly within Sales and Customer Services organizations
• Confident self-starter with ability to manage multiple, concurrent projects and work independently in a fast-paced environment
• Analytical and data-driven thinker with the ability to collect, organize, analyze, and accurately summarize significant amounts of information to senior-level stakeholders
• Exceptional presentation, communication, and interpersonal skills with proven ability to build consensus among cross-functional teams and influence decision making with senior-level audiences
• Enjoys “getting their hands dirty” digging into complex, ambiguous problems and identifying optimal solutions while balancing operational tactics and “big picture” thinking
• Strong business acumen & knowledge of Sales and Servicing organizations
• Bachelor’s degree from a top-tier accredited university; Master’s degree preferred
• Strong knowledge of and experience with SQL, Salesforce, & Microsoft products
• FinTech, SaaS, or relevant technology industry experience is preferred

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.