Account Manager

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products.

What You'll Do

• As part of our Account Management team, your role will be cross-selling new products to our existing customer base

• You will be in a sales role, hold a quota and be responsible for optimizing your own process to hit that quota

• You will demo existing customers on our Automate product and own the closing process

• You will have inbound leads routed by Customer Success and will sometimes outbound existing customers

• You will work collaboratively with the Customer Success Team to book and close demos

Who You Are

• 2-3 years of sales experience as an Account Executive or selling directly to e-commerce brands in a closing role

• Demonstrated success in a fast paced and high volume sales environment

• Proven track record of meeting and exceeding quota

• Tech Savvy, you will act as a solutions consultant that can speak to how our products can help improve the CX experience and drive revenue

• Selling is something you love doing, you want to be coached and further develop your sales skills

• Ability to understand complex ideas and automate processes

• Active listener who can identify opportunities and leverage them

• Strong ability to move fast and get things done

• Outstanding verbal, written, and presentation skills in English

Nice To Have

• Experience as an e-commerce founder running your own online store

• Experience working at a tech-start up

• Experience working with e-commerce clients

• Fluency in French

Perks & Benefits

• 5-week vacation (We follow each country's appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• We provide private health insurance and retirement pension

• Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Why join us?

We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias...

• Raised our Series C for $30M in 2022: TechCrunch Article

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com