Job Description
Customer Service/Support
Job Title:
Customer Service / Inside Sales RepresentativeJob Description
The Customer Service / Inside Sales Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.Title: Customer Service / Inside Sales Representative
Location: 1189 Colonel Sam Drive, Oshawa Ontario, L1H 8W8
REIMAGINE YOUR CAREER
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Inside Sales Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service / Inside Sales Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Inside Sales Representative, you will:
Greet and handle multiple types of calls from members, businesses, etc. in a friendly and professional manner
Handle inbound calls focusing on customer retention
Explain products and/or services to up sell and cross sell to new and current customers
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain basic knowledge of client products and services
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Inside Sales Representative role include
A High School Diploma (or equivalent)
Computer proficiency (including knowledge of windows-based applications)
1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
The flexibility to work a minimum of a 40-hour work week. Currently, we are not hiring students.
Excellent English communication and problem-solving skills
High speed internet and a smartphone
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- $18.45 hourly
- Career progression with the potential to earn monthly Sales Incentives up to $10,000
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Free Parking and Transit accessible
- Great cafeteria, lunchrooms and window views on each floor, beautiful view of Lake Ontario
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.
Location:
CAN OshawaLanguage Requirements:
EnglishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.
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