Job Description
The Inside Sales Representative – Cleaning Services (ISR-CS) sells cleaning services to new customers. They ensure all sales calls are answered, provided leads are developed, and that all cleaning sales opportunities are presented in a way in which sales are converted. They are also responsible for winning back the business of cancelled customers. They are responsible for ensuring a smooth sales process and demonstrating excellent sales acumen and professionalism during inquiries and follow-up with potential cleaning customers.
- High School Diploma required
- 2+ years of experience in inside or outside sales, or similar
- Proficiency in CRM software and Microsoft Office Suite
- Communication Skills: Excellent verbal and written communication skills, strong sales closing and overcoming objections skills with the ability to effectively present information and respond to questions
- Sales Acumen: Strong understanding of sales principles and techniques, with a proven track record of meeting or exceeding sales targets
- Customer Focus: Demonstrated ability to understand customer needs and provide creative solutions that meet those needs
- Time Management: Ability to prioritize tasks, follow up and manage time effectively to meet deadlines
- Adaptability: Flexibility to adapt to changing business needs and work in a fast-paced environment
- Team Player: Ability to work collaboratively with team members to achieve common goals
Environmental Conditions and Physical Requirements:
The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform their duties.
Environmental Conditions:
General Office Environment: Noise level in office environment is generally quiet.
Physical Requirements:
If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.
The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.
and
- Answers inbound call, text, and/or email inquiries with speed, providing information about cleaning services that resonates with each unique customer and their needs
- Works provided leads and executes sales strategies to achieve sales targets
- Recommends products and/or services to effectively address customer needs for complete pool protection
- Ensures all calls, texts, and/or emails are answered in real time, with accuracy and efficiency, to convert leads to sales
- Follows up on missed opportunities to re-engage customer for cleaning sales
- Negotiates and closes sales, ensuring accurate pricing of services and/or products
- Maintains accurate and up-to-date records of sales activities, customer interactions, and sales pipeline
- Communicates with branch operations on converted sales for scheduling of services
- Establishes a consistent sales pipeline and follows up on any non-converted cleaning sales opportunities within 24 hours
- Contacts cancelled customers to re-earn their business
- Achieves agreed upon sales targets and key performance metrics consistently
- Continuously improves sales techniques and processes through training, feedback, and coaching
- Provides timely and accurate reporting, check out and stats of daily sales results
Visit Original Source:
http://www.indeed.com/viewjob
