Customer Success Specialist

Who are we:

Magnaflow is a leading manufacturer and supplier based in Oceanside, CA of premium products to the automotive aftermarket industry such as catalytic converters, performance exhaust and replacement exhaust. Through the Camburg division in Huntington Beach, CA. Magnaflow also supplies race-inspired performance suspension products and vehicle uplifting services, Magnaflow is focused on future growth through both new business development and new product introduction. our websites are www.magnaflow.com and www.camburg.com

We are hiring a customer service representative to manage customer inquiries, process orders and offer product support that are submitted across several different communication channels.

What you will be doing:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Manage Customer calls.
• Process Returns
• Communicating with customers through various channels.
• Acknowledging and resolving customer inquiries in a timely and professional manner.
• Process orders received via EDI, Intersite, telephone, and/or email.
• Documentation of customer interactions, transactions, comments, and customer concerns.
• Communicating and coordinating with cross functional teams as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.
• Familiar with CRM systems and practices preferred but not required.
• Salesforce knowledge preferred but not required.

What you need:

• Detail oriented
• Good organization and prioritizing skills.
• Able to work independently; self-motivated.
• High school diploma, general education degree, or equivalent.
• Comfortable using computers.
• Experience with providing phone support.

Physical requirements

Must be able to sit and stand intermittently, use a keyboard, climb stairs occasionally, and lift up to 10 pounds with or without accommodations.

What’s in it for you?

• Competitive Salary
• PTO, Sick Pay, Birthday Holiday, Paid Holidays
• Medical, Dental, Vision
• 401k Matching (Up to 5%)
• Childcare assistance
• Education assistance
• Company sponsored events
• Growing department and team

This job description does not list all the duties of the job, nor does this job description overrule any current or future company policy. You may be asked by your management to perform other duties that are beyond what is listed on the job description. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and you or The Company may terminate employment at any time, for any reason

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