Customer Service Representative

Job Description

ADEX USA West

Customer Service/Inside Sales Representative

JOB DESCRIPTION

Summary/Objective

The Customer Service Representative is responsible for providing effective sales service for ADEX USA customers by exhibiting excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promotes ADEX USA fine ceramic tile products and design solutions
• Promotes potential design solutions to customers
• Sells merchandising options based on individual customer needs
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works closely with the credit department to coordinate payments on orders.
• Some administrative accounting functions.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the Warehouse and Miami team to meet and exceed customers' service expectations.
• Develops excellent working relationships with key customer personnel
• All projects and duties assigned by management to facilitate teamwork and operational success
• Competencies
• Customer/Client Focus.

• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation
• Cross-Sell alternative products

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Light warehouse duties such as filling UPS orders and assembling small orders.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

Full time position that can include weekend hours.

Travel

No travel is expected for this position.

Required Education and Experience

Basic computer skills

High school diploma

Preferred Education and Experience

Customer service or office experience.

Bilingual English and Spanish

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Paid Training:

• Yes

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Experience:

• Customer Service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person

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