Sales Enablement Manager

Description:

About Us:

At Sun Title, we are a market leader in the title and closing industry, serving a diverse clientele across West Michigan. Locally owned and committed to innovation, we deliver exceptional experiences through a culture of empowerment, respect, teamwork, and professionalism. Our mission is to empower our team and clients to achieve their best, guided by our Core Values:

• We are a “Yes” company
• Communication is our most important product
• We always do the right thing and assume positive intent
• We vigorously protect our culture

The Opportunity:

We are seeking a Sales Enablement Manager to serve as a pivotal business partner, charged with refining and leading our sales and customer success strategies. Reporting to the CEO, you will oversee a dynamic team of Account Executives and collaborate across departments to drive customer satisfaction, retention, and growth. The ideal candidate will be a forward-thinking leader with a passion for optimizing processes and maximizing sales performance in a fast-paced environment. Strong leadership skills, a customer-centric mindset, and a strategic approach to sales are essential for success in this role. Your leadership will ensure Sun Title continues its ambitious growth trajectory while delivering value to our clients.

Requirements:

Essential Functions:

• Develop and execute sales and customer success strategies to drive new and recurring revenue
• Build, mentor, and scale a high-performing sales team, fostering a culture of accountability and excellence
• Create and implement best practices, playbooks, and scalable processes to support growth
• Provide accurate sales forecasts and regular reports to senior management to effectively manage growth plans
• Report on sales effectiveness and adjust strategies to maintain momentum and address challenges
• Collaborate with marketing to identify new acquisition opportunities and refine the sales funnel
• Design and oversee our Client Relationship Management (CRM) system (HubSpot) optimizing its use by the team
• Leverage data and analytics to continuously enhance sales processes and improve performance
• Establish clear objectives and KPIs for the sales team, ensuring alignment with company goals
• Ensures business intelligence from across the organization is smoothly integrated across roles and departments
• Collaborate with cross-functional teams to ensure the alignment of sales efforts with overall business objectives
• Ensure seamless handoffs between sales and customer success teams to maximize client satisfaction and minimize churn
• Advocate for customer needs, driving cross-functional alignment and ensuring clients achieve their desired outcomes
• Manage budgets effectively, prioritizing efficiency and impactful investments

Core Competencies:

• Culture Champion - Be a living example of Sun Title’s mission, vision, and values
• YES! Advocate – Exhibits the spirit of our YES! company culture
• Leadership - Lead team by example, ensuring access to necessary resources to succeed
• Problem-Solving - Ability to assess situations, suggest solutions, and make critical decisions to resolve issues promptly
• Adaptability - Constantly evolves to understand and adjust to changing needs and expectations
• Empathy - Understand and empathize with customers’ perspectives to create meaningful experiences
• Data-Driven Decision-Making - Analyze data to make informed decisions about improving the customer journey.
• Expert Communicator – Proactively communicates in an articulate and informative fashion
• Coachable – Humbly asks questions, acknowledge mistakes, and is eager to learn new skills
• Trusted – Respects the bounds of confidentiality and builds rapport quickly with integrity
• Level-headed – Maintains professional and composed demeanor in all situations
• Dependable – Demonstrates reliability and thoughtfulness, placing others first
• Enthusiastic – Exudes a genuine enjoyment for people, work, and life

Required Skills/Abilities:

• Demonstrated verbal and written communication skill with ability to communicate in English, required
• Demonstrated attention to detail, time management and organizational skills and with ability to meet deadlines
• Demonstrated project management skills, with ability to partner or lead teams through project completion
• Demonstrated ability to interact and influence C-level executives and team members

Education and Experience:

• Minimum of 5 years’ experience in sales management with a proven track record of success
• Minimum of 3 years leading a high-performance sales team
• Bachelor’s degree in marketing, sales, business or equivalent, preferred
• Michigan residency, required
• Expert level expertise with Client Relationship Management (CRM) software, required
• Advanced knowledge of real estate transactions and escrow services, preferred
• Intermediate level proficiency in software such as Microsoft Office 365 (Word, Excel, Outlook, etc.), required
• Intermediate level expertise with Project Management software (ex. Microsoft Planner), preferred
• Valid Title Producer’s License, as required by applicable state law, within 1 month of hire
• Driver’s license, required

Why Join Us?

Sun Title is more than a company—it’s a community of passionate professionals dedicated to excellence and innovation. If you’re a dynamic leader ready to shape the future of sales and customer success, we’d love to hear from you.