Supervisor - Software Quality Assurance (QA) Engineering (Hybrid Philadelphia)

Federal Reserve Bank of Philadelphia When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

The Software Quality Assurance (QA) Engineering Supervisor will lead and deliver quality assurance for our software products in the Federal Reserve System technology platform and products. You will be an important part of our technology team, assuring the quality of innovative solutions for multiple applications and technology platforms across the enterprise. In this hands-on role, you lead a QA team working with multiple Product Teams and manage the engagements focused on delivering high-quality software capabilities. You will manage relationships and client engagements working with customer leaders, Scrum Masters/Release Train Engineers, and Product Owners. Your direct reports will be comprised of QA Engineers and SDETs involved with all types of testing, including automation, performance, manual/exploratory, and data/database validation based on the supervisor role specified above.

You will personally contribute to and support the QA Engineers for the testing approach/strategy for the Product Teams of the engagements assigned. You will also contribute to the design and development of our testing platform/services and strengthen technology practice through use of industry-leading techniques and technologies, while developing your and the QA Engineers skills. Experience with hands-on testing, test automation and test planning/management is required.

• Process Improvements
• Relationship Management
• Engagement Management

• Lead, directs, and supervises the daily actions of the SQA Services staff allocated to specific customer(s)/product team(s).
• Establish, monitor, and mentor/coach team members on progress with development plans and performance objectives for both their career and the organization’s goals.
• Workforce planning aligned with customer product roadmaps, team member capability and skills anticipated/required in new technology areas deemed relevant.
• Establish the team of technology professionals; interviews, recommends, hires, trains, and appraise performance of your team; recommend salary actions; reviews work of staff.
• Communicate standards and expectations to team members. Collaborate with SQA product squad(s) for improvement and incorporation of best practices.
• Recognize the value that different perspectives and cultures bring to an organization.
• Manage customer expectations and relationship and QA Engineer resource(s) assigned for one or more customers and product teams.
• Manage engagements from estimation through post completion, including development of SOW, capacity management and SQA resource allocations, tracking of funding and managing customer expectations. Continue to build relationships with the customers and incorporate feedback to the SQA engagement management process and artifacts.
• Project manage the resources; allocate, monitor work/progress and solicit feedback of the SQA resources assigned to incorporate functional and system level test strategies/plans, designs, develops and executes test plans in a multi-tiered on-prem and cloud environments manually and by coordinating the use of modern frameworks and other industry tools approved for use at FRS as applicable.
• Collaborate with SQA Services experts/groups and coordinates with product teams to provide leadership and guidance to junior QA Engineers and key SMEs such as the Product Owner, System Architect, and SCRUM Master to plan/develop the test strategy/approach for scalable/risk-based test coverage, inculcating the development of testing framework and execution of scripts/scenarios and mining/creation of custom and applicable testing data.
• Participate on Bank, department, or system projects of higher complexity. Demonstrate Core Competency skills for grade and position.
• Performs other related duties as assigned.
• Involved in the accomplishment of departmental and Bank wide quality initiatives.
• Comply with all applicable information security policies, guidelines, and practices.

• Experience attracting, coaching/developing, and retaining technology professionals.
• Independently, presents both orally and in writing, findings, and assessments; prepare and present information and responses to complex inquiries; demonstrate the ability to manage the communication process; the ability to communicate with clients, colleagues, and management to explain complex issues clearly and concisely; actively participate in transferring technical knowledge.
• Ability to diffuse conflict and build agreement.
• Have a logical, analytical, and creative approach to problems.
• Demonstrate excellent level analytical and problem-solving skills; organize information in a manner that communicates issues; identify underlying issues and recognizes symptoms that indicate more severe issues. Ability to lead and participate on a team; lead more complex and diverse team efforts by virtue of both technical expertise and leadership skills of influence.
• Draw on experience to resolve complex issues; display strong interpersonal skills in dealing with people at all levels of an organization.
• Have a meticulous and organized approach to work. Identify and assess highly complex supervisory issues; effectively manage complex issues to meet our goals.
• Excellent knowledge of different computer systems and technologies with an ability to learn new skills and technology quickly.
• An awareness of current issues affecting the industry and its technologies.
• Subject to minimal to no oversight in work performed.
• Be a mentor and provide constructive feedback to less experienced staff; engage other partners in collecting feedback and input to complete work activities.

• Bachelor's degree with a concentration in Information Technology or Computer Science or equivalent significant experience in information technology and software testing is required.
• Minimum of 7 years of experience designing/developing test strategy/plans and test management/testing supporting a software development approach.
• Minimum of 7 years of managing testing, engagements, or project management.
• CTFL and SAFe Certifications are preferred.
• Previous supervisor experience is desired.
• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Philadelphia reserves the right to modify the elements of this job description, as business needs require.

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time & Holidays
• Monthly $100 Commuter Allowance
• Flexible Spending Accounts and Healthcare Spending Accounts
• Flexible Work Schedule available in most departments
• Life Insurance and Long-Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities.
• Onsite Cafeteria & Coffee Shop
• Additional Convenience Benefits, Discounts and More…

Full time Regular Yes Information Technology First (United States of America)