Job Description

Job Summary:

To support our double-digit growth goals, BDO Digital seeks a Senior Consultant in the Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy, software selection and implementation, in addition to Business Transformation and Operational Excellence efforts. The individual in this role will support discovery, requirements gathering, process documentation, configuration, and implementation management of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), HCM (Human Capital Management), and other related business applications functioning as a key resource for our clients spanning finance, product distribution, manufacturing, job costing, field service, marketing, sales, service, and reporting.

Job Duties:

Strategy, Requirements & Selection:

Participates in defining needs for existing and new EBA solutions
- Documents existing enterprise business applications, related business processes, and personas impacted
- Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
- Develops representations of recommended future state options for evaluation by clients
- Develops scorecards for evaluation of candidate business applications
- Creates dashboard presentations of quantitative and qualitative scoring of candidate options
- Supports Technical Leads and Developers by providing functional clarifications and setting expectations with team and client

Solution Functional Design:

Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and delivers strong business agility while meeting applicable requirements and constraints

Consulting :

Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations

Program & Project Management:

Supports management of business applications implementations
- Documents and maintains project milestones, phases, elements, and budget
- Supports monitoring of project progress by tracking risks, actions, issues, decisions, and other activities as directed
- Provides references for users by writing and maintaining user documentation; providing help desk support; training users

Implementation and Support:

Functional support of ERP solutions and related technologies
- Documents, socializes, and triages issues, defects, and change requests
- Performs systems configuration tasks (but not coding/development) as appropriate
- Provides on-going support during project implementations and post-go-live support
- Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors
Travel, as needed
Other duties, as required

Supervisory Responsibilities:

N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

High School Diploma or GED AND six (6) or more years of industry experience with Professional Services, ERP systems, Accounting systems, or Human Capital Management (HCM) systems, required; OR Bachelor’s degree AND three (3) or more years of industry experience with Professional Services, ERP systems, Accounting systems or Human Capital Management (HCM) systems, required

Experience:

Three (3) or more years of business process analysis or business application education or experience, required
Three (3) or more years of experience or education with ERP, HCM or CRM Product, preferred
Some client facing best practice consulting experience, preferred

Software:

Microsoft Visio, PowerPoint, Word, and SharePoint, required
Experience with one or more ERP/CRM/HCM Solutions technology, required:
- Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM, Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software
Enterprise software strategy, selection, and implementation experience, preferred
Smartsheet, preferred
One or more current business applications technology certifications, preferred

Language:

Other Knowledge, Skills & Abilities:

Excellent communication and presentation skills, both verbal and written
Excellent interpersonal and customer relationship skills
Strong analytical, problem solving, facilitation, documentation, and communication skills, required
Business process analysis, design, and process flow skills, preferred
Excels at operating in a fast-paced technical environment

Keywords:
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Dynamics F&SCM, Microsoft Finance and Supply Chain Management, Microsoft Dynamics 365, D365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite, OpenAir, Ceridian Dayforce, HCM, Human Capital Management

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

California Range: $75,000 - $125,000
Colorado Range: $75,000 - $125,000
NYC/ Long Island/Westchester Range: $75,000 - $125,000
Washington Range: $75,000 - $125,000

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

Welcoming diverse perspectives and understanding the experience of our professionals and clients
Empowering team members to explore their full potential
Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
Focus on resilience and sustainability to positively impact our people, clients, and communities