Consulting Engineer

• Operate and maintain the Cisco Unified Communication and Voice Environments
• Responsible leader for customer projects and related deliverables.
• Availability to collaborate and perform changes in production change windows.
• Responsible for plan, design, implement (PDI) including required SVS lab testing.
• Deep understanding of the end user experience effect of the solutions developed for customer.
• Enable automated delivery of Unified Communication solutions and project deliverables.
• Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation.
• Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents.
• Maintain effective working relationships with assigned stakeholders and project managers.
• Effectively work independently and as part of a team to implement solutions for stakeholders.
• Plan, document, test, and execute highly complex Cisco Unified Communication and Voice upgrades and network migration activity.
• troubleshooting assistance.

Minimum Qualifications

• Typically requires BS, CS, or University degree equivalent and 3-5 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering.
• CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus
• Experienced in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App
• Interpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication.
• Excellent troubleshooting skills.
• Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, troubleshooting guides, etc

The following skillsets are thus desired of this candidate:

• 3-5 years in the field of Cisco Unified Communication and Collaboration Solutions
• 2-3 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration Solutions
• Strong knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App)
• Experience in Programming and Automation/APIs. Python and Ansible desired.
• Experience in IP Networking, Routing, Switching and Virtualization
• Knowledge of Microsoft Teams is desired.
• Experience working with and providing consultation to customers.
• Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills.
• Excellent written and verbal communication skills required.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.