Customer Success Coordinator

Customer Success Coordinator


Are you passionate about assisting clients while helping a rapidly growing company become and remain their customer’s best vendor? Do you dream of collaborating with a closely-knit team, in a company offering an incredible culture, amazing benefits generous bonuses, and the possibility of huge personal career growth? If so, we’d love to chat with you about this exciting Customer Success Coordinator opportunity!




Accountabilities

• Interaction with customers via phone, email, and social media, providing answers about product availability, pricing, expediting, shipping information and product troubleshooting
• Expediting order entry and checking, returned goods authorizations and invoicing
• Support National Sales Manager & Manufacturer’s Representatives, assuring they have the tools necessary to succeed in their territories
• Assist Internal departments with expediting, shipping issues and freight claims
• Accurate and timely reporting on revenue, commissions, and representative performance via CRM system

Qualifications

• Excellent verbal and written communication skills
• Ability to work both independently and as part of team
• Microsoft Office proficiency
• Excellent typing and data entry skills
• Knowledge of CRM systems a plus
• Ability to learn new systems and adapt to changes in the workplace
• Proven excellent customer service skills in a fast-paced environment from diagnosis of the issue to solution
• Ability to empathize with the customer and become their advisor

Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffing to direct-hire placements. Thoughtful and thorough in our approach, we’re also responsive and efficient, creating a tailored hiring experience for both employer and job seeker –because everyone deserves to find the right fit.

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