UX Researcher

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

EdPlus at ASU is at the forefront of educational technology in higher education, pushing boundaries and shaping the future of online learning. With our unwavering commitment to student success, innovative mindset, and collaboration-driven culture, we are truly changing lives and empowering learners worldwide. As a UX Researcher on ASU Online, you will play a pivotal role in driving the evolution of our user experience strategy and enhancing the ASU journey for millions of online students.

Collaborating closely with visionary technologists, and a dynamic multidisciplinary team, you will make a lasting impact by accelerating UX research for our most critical student experiences. Through qualitative and quantitative user research methodologies, you will help inform our product development, shaping the way learners engage on a global scale.

This role will contribute to our Mastercard/EdPlus Africa initiatives, ASU Online and Dreamscape Learn VR initiatives, helping the broader product teams through both evaluative and generative research. Your focus will be on uncovering friction and opportunities across the ASU student journey, by working closely within a product team, which includes: product designers, engineers, UX writers, data analysts and product managers. Your research will help form the future product roadmap, UX strategies and help us make user-centered decisions that will improve the life of our students, faculty and staff.

Want to know more about working at EdPlus? Click here!

Essential Duties:

• Reveal what users need from our products by conducting primary research, exploring behaviors and motivations, and working with diverse teams to develop new features.
• Work closely with designers in order to create and validate UX theories, inform design rationales and measure UX improvements.
• Effectively communicate and present test plans, research findings, and detailed design rationale.
• Distill project goals and research questions into well thought-out research test plans.
• Collect and analyze user behavior by conducting primary research such as field studies, surveys, benchmark studies, AB testing, user interviews, diary studies, user testing, statistical and sentiment analysis, participatory workshops and usability testing.
• Conduct and facilitate both in-person and remote focus groups and design sessions to facilitate improved user experience journey’s.
• Design compelling presentations to articulate findings to different audiences.
• Build personas and build out generative research insights.
• Conduct evaluative research and present ongoing UX performance KPIs and insights to stakeholders post-launch.
• Work in an agile framework, managing multiple analyses and research projects at any given time.
• Build subject matter expertise and stay current on industry research trends.
• Assumes or coordinates other duties or projects as assigned or directed.

• Experience in integrating user research into product designs and design practices. (2 years)
• Digital portfolio or work samples with relevant experience; emphasis on case studies which illustrate how data was used to influence product design.
• Demonstrated knowledge of research strategies like task analysis, contextual observation, usability testing, user interviews, surveys and web analytics, with an understanding of the strengths and shortcomings of different methods, including when and how to apply them during the development process.
• Experience writing research test plans and conducting research independently from discovery to insights to presentation.
• Experience working with UX designers and product managers.
• Experience in design thinking methodologies (design or whiteboard sessions).
• Experience in work that requires organizational skills, including prioritizing tasks and meeting deadlines with a quick turnaround.
• Experience with qualitative and quantitative research tools such as Qualtrics, UserTesting, Google Analytics, etc.
• UX design experience is a plus.
• AB testing experience is a plus but not required.
• Evidence of a bachelor's degree or higher in a related field.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Bachelor's degree in a related field (e.g. behavioral science, social psychology, HCI, CS, UX) AND three (3) year of industry experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.