Job Description

Job Summary:

To support our double-digit growth goals, BDO Digital seeks an Experienced Manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementatio

n management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties:

The Senior Manager will participate in and lead the following job duties as directed:

Strategy, Requirements & Selection: Participates in defining needs for existing, and new NetSuite solutions
- Documents existing enterprise business applications, related business processes, and personas impacted
- Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
- Envisions and develops representations of recommended future state options for evaluation by clients
- Understands related security structures and best practices
- Designs and develops scorecards for evaluation of candidate business applications
- Creates dashboard presentations of quantitative and qualitative scoring of candidate options
- Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
Solution Functional Design: Performs functional (business process) solution design in business applications (NetSuite primarily, ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
Consulting : Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
Program & Project Management: Supports, and manages aspects of business applications implementations
- Documents and maintains project milestones, phases, elements, and budget
- Monitors project progress by tracking risks, actions, issues, decisions, and other activities
- Develops references for users by writing and maintaining user documentation; providing help desk support; training users
Implementation and Support: Provides functional support of EBA solutions and related technologies
- Manages and resolves issues, defects, and change requests
- Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
- Provides on-going support during project implementations and post-go-live support
- Responsible for configuration of solution based on requirements
Fosters a positive demeanor, learning attitude and client service mentality with the team
Travel – up to 25%, as needed
Other duties as required

Supervisory Responsibilities:

Owns and drives completion of projects and large key workstreams within as directed by practice leaders
Manages projects and larger workstreams as directed
Reviews quality of team deliverables

Qualifications, Knowledge, Skills and Abilities:

Education:

Bachelor’s degree AND ten (10) or more years of industry experience with ERP systems, required OR
High School Diploma/GED AND twelve (12) or more years of industry experience with ERP systems, required

Experience:

Ten (10) or more years of business process analysis and/or business application experience, required
Six (6) or more years of experience with NetSuite, required
Five (5) or more years of experience with ERP or CRM products, preferred
Some client facing best practice consulting experience, preferred

License/Certifications:

One or more current business applications technology certifications, preferred

Software:

ERP Experience (NetSuite, Microsoft, Sage, SAP), required
Proficient in the use of Microsoft Visio, PowerPoint, Word, and SharePoint, required
Smartsheet, preferred
CRM experience (Microsoft Dynamics 365 or Salesforce), preferred
Enterprise software strategy, selection, and implementation experience, preferred

Language:

Other Knowledge, Skills, & Abilities:

Strong analytical, problem solving, facilitation, documentation, and communication skills
Excellent communication and presentation skills, both verbal and written
Excellent interpersonal and customer relationship skills
Business process analysis, design, and process flow skills

Keywords: NetSuite, Sage, SAP, Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica,

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $165,000 - $230,000
Maryland Range: $165,000 - $230,000
NYC/Long Island/Westchester Range: $165,000 - $230,000

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

Welcoming diverse perspectives and understanding the experience of our professionals and clients
Empowering team members to explore their full potential
Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
Focus on resilience and sustainability to positively impact our people, clients, and communities
BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!