Job Description

We are seeking a detail-oriented and motivated Customer Service and Sales Representative to join Boxed Up as we continue to expand our footprint and brand across the region. This is an excellent opportunity to join a company at an early stage and grow professionally. An ideal candidate will have previous customer service experience and the ability to interact effectively with the public.

Major Duties and Responsibilities:

Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers
Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner
Collecting funds and posting payments
Completing new renter and vacate transactions properly
Fills out forms and reports as assigned by General Manager and Supervisor
Effectively utilizes computer systems
Consistently applies the company philosophy, policies and procedures
Open and close the office daily
Assists in collecting past due accounts when needed
Monitors security system and acts quickly to resolve security questions and problems
Ensures that company standards of cleanliness are met or exceeded by keeping the office and restrooms clean and orderly
Cleaning vacated units on a timely basis
Cleaning exterior areas and grounds, and taking necessary action to meet company appearance standards
Monitors the physical condition of the facility and reports maintenance requirements to the General Manager
Performs emergency minor maintenance as required
Monitors contract maintenance work being done while on duty and reports status to General Manager

Additional Skills and Competencies:

Skill in interacting with the public and providing customer service
Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately
Basic understanding of computer systems and exposure to computers are desirable
Able to perform light maintenance and clean-up work
Mathematics skills
Able to work with minimum direct supervision
Job Relationships/Communication
High school diploma or GED required.
Valid driver’s license
Successful background check

Experience:

Two to three years of direct exposure to business operations, preferably in a customer service-oriented or sales organization. Computer skills required.

Schedule:

Monday to Friday
Weekend availability

Work Location: In person

First Midwest Group is an equal-opportunity employer and encourages applications from candidates of all backgrounds. We are committed to creating a diverse and inclusive work environment.

Job Type: Full-time

Benefits: