Field Engineer

Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

Compensation: $80,000-$105,000

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Paid Time-Off

Position Summary:

Falck USA is a forward-thinking organization dedicated to leveraging cutting-edge technology to drive business success. We are seeking a highly skilled and motivated Network Engineer to join our dynamic IT team. This role is pivotal in ensuring the seamless operation and optimization of our network infrastructure, with a focus on hybrid domain setups, cloud migration, and stakeholder management. This will also include working on upgrades, changes and emergency patches as needed.

Responsibilities:

1. Network Monitoring and Maintenance:

• Proactively monitor network performance and security.
• Identify and resolve network issues to ensure minimal downtime.
• Implement and manage network monitoring tools and protocols.

2. Network Security and Compliance:

• Collaborate with security teams to implement network security measures, including firewalls, VPNs, and intrusion detection systems.
• Ensure network compliance with regulatory and industry standards (e.g., HIPAA, GDPR).

3. Network Capacity Planning and Optimization:

• Analyze network performance and recommend improvements to maximize uptime and bandwidth.
• Plan for future network growth and scalability based on usage patterns and business needs

4. 4. Disaster Recovery and Business Continuity:

• Work with our global team to develop and maintain disaster recovery and failover protocols for critical network functions.
• Regularly test network redundancy and backup systems to ensure business continuity.

5. Hybrid Domain Setup and Cloud Migration:

• Design, implement, and manage hybrid domain environments.
• Plan and execute on-premises to cloud migration strategies.
• Ensure seamless integration and interoperability between on-premises and cloud systems.

6. Intune MDM Management:

• Configure and manage Microsoft Intune for mobile device management (MDM).
• Ensure compliance with security policies and manage device lifecycle.

7. Azure AD Administration:

• Manage and maintain Azure Active Directory (AD) environments.
• Implement and manage identity and access management solutions.

8. Process Flow and ITIL Processes:

• Develop and maintain network-related process flows.
• Adhere to ITIL best practices for incident, problem, and change management.

9. Agile Methodology:

• Work within an Agile framework to deliver network solutions.
• Participate in Agile ceremonies and contribute to continuous improvement.

10. Stakeholder Management:

• Collaborate with internal and external stakeholders to understand and address network requirements.
• Communicate technical information effectively to non-technical stakeholders.

11. Communication:

• Provide clear and concise documentation for network configurations and procedures.
• Deliver regular updates and reports to management and stakeholders.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Network Engineer or in a similar role.
• Proficiency in network monitoring tools and techniques.
• Strong experience with hybrid domain setups and cloud migration (preferably to Azure).
• Hands-on experience with Microsoft Intune MDM.
• In-depth knowledge of Azure Active Directory.
• Familiarity with ITIL processes and Agile methodologies.
• Excellent stakeholder management and communication skills.
• Relevant certifications (e.g., CCNA, CCNP, Azure certifications) are a plus

Advanced Certifications: (optional but desirable)

• Include any highly regarded certifications for network and cloud technologies, like AWS Solutions Architect, Microsoft Certified: Azure Network Engineer Associate

Skills and Competencies:

• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to manage multiple tasks and projects simultaneously.
• Strong organizational and time management skills.
• Scripting and Automation: Familiarity with scripting languages like Python or PowerShell for network automation and process efficiency.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.