Sales Operations Manager

Job Purpose:

The Sales Operations Manager provides support for specific base of accounts in collaboration with Account Executives. This position supports accounts in a way that meets customer care standards and allows Account Executive to focus on revenue-generating activities.

Sales Operations Managers are essential to proactively educating, supporting, and leading customers through their journey in technology. This proactive approach helps ensure customer success leveraging altafiber solutions, while promoting the likelihood of a long and mutually beneficial business partnership.

Essential Functions:

• Managing the day-to-day operations requests of customers including general account information, billing, technical issues, etc.
• Building a proactive plan to influence the customer base in a thoughtful and relevant manner cultivating successes and deepening vendor- customer relationships
• Operationally supporting a team of sales reps and sales manager by managing tasks and meeting deadlines set by sales reps and sales manager
• Interface with sales reps and manager to address support or administrative issues, including service summaries, installation, billing questions, handling outages, etc.
• Meet with manager/team/coaching and development; working effectively with support groups; maintaining timely and accurate information into SalesForce

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:

3 to 5 years in related field

Special Knowledge, Skills and Abilities:

• Creative resourcefulness
• Complex problem solving
• Phone skills, knowledge of altafiber systems, and communication skills
• Inherent ability to close sales/negotiation skills/phone sales skills
• Must have attention to detail and Business/professional writing skills
• Working knowledge of Microsoft Office
• Ability to work successfully in a team environment
• Honesty & professionalism
• Sense of urgency
• Time management skills
• Ability to learn and adapt to coaching & direction

Supervisory Responsibility:

This position does not have any supervisory responsibilities

Additional Details : We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses