Sales Operations Specialist

Job Description

About Fastrac Energy Services

Fastrac Energy Services was founded in 2019 by one of the founders of Sunnova Energy Corporation. Fastrac Energy Services is a sales, project management and installation company of solar pv systems within Texas, Arkansas, Louisiana and Mississippi. We are a growing and thriving solar company expanding and looking for quality talent. If you are interested in learning about solar, this is the company for you. It is a family environment with opportunities for growth and development in leadership.

We are seeking an experienced Inside Sales Specialist – Solar Appointment Setter will play a key role in confirming leads and driving business growth by reaching out to potential solar customers, qualifying leads, and setting appointments for our sales team. This position involves proactive phone outreach, lead nurturing, and building strong customer relationships to drive interest in solar energy solutions.

Key Responsibilities:

• Lead Generation & Appointment Setting: Make outbound calls to potential customers to introduce solar energy solutions and schedule appointments for sales consultants to provide detailed consultations.
• Lead Qualification: Use a consultative approach to qualify leads based on interest, budget, location, and eligibility for solar programs.
• Customer Education: Explain the benefits of solar energy, the process of installation, and financial incentives such as tax credits and rebates to educate and engage potential customers.
• CRM Management: Update and maintain accurate lead and customer information in SalesForce system to ensure smooth communication and follow-ups.
• Collaboration: Work closely with the sales team to ensure a seamless transition from lead generation to the sales process, providing them with relevant customer information.
• Follow-up & Nurturing: Continuously follow up with leads that are not yet ready to schedule, nurturing them through email and phone outreach until they are ready to take the next step.
• Sales Targets: Meet or exceed daily, weekly, and monthly performance targets, including call volume, appointment-setting quotas, and conversion rates.
• Customer Satisfaction: Provide a high level of customer service and support, ensuring a positive experience for every potential client.

Qualifications:

• Sales Experience: 1-2 years of experience in an inside sales, appointment setting, or telemarketing role, preferably in the renewable energy or home improvement industry.
• Excellent Communication Skills: Strong verbal communication skills with the ability to engage, educate, and influence potential customers.
• Goal-Oriented: Motivated by sales targets and driven to achieve personal and team goals.
• Tech-Savvy: Comfortable with using CRM software (Salesforce, HubSpot, etc.), Microsoft Office Suite, and basic sales tools.
• Resilience & Persistence: Ability to handle objections, stay motivated, and adapt to different customer personas.
• Customer-Focused: Empathy and a consultative approach to understand customer needs and provide effective solutions.
• Solar Knowledge: A basic understanding of solar energy systems and the benefits of solar power is preferred, but not required.

What We Offer:

• Competitive base salary + commission structure
• Comprehensive training on solar energy products and sales strategies
• Opportunity for career growth in a rapidly expanding industry
• Supportive and collaborative team environment
• Flexible work schedule
• Health, dental, and vision benefits (for full-time employees)
• Paid time off and holiday pay

Qualifications:

• A love for interacting and helping people
• Bilingual (English and Spanish) preferred but not required
• Proficient verbal, listening, and written communication skills
• Excellent interpersonal skills, team player, and relationship builder
• Proficient with G Suite
• Solar experience and Salesforce experience are preferred but not required

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Solar: 2 years (Preferred)
• Inside sales: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person

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