Service Sales Representative

Cogswell Sprinkler is a leading provider of fire protection solutions in the New England area. Since our founding in 1982, we have been dedicated to the design, installation, maintenance, and inspection of top-tier fire sprinkler systems. Our commitment to safety and quality has earned us a reputation for excellence in the industry. We are looking for motivated individuals to join our talented team and help us continue to protect lives and properties with cutting-edge fire protection technologies and services. Be a part of a company that values innovation, craftsmanship, and client satisfaction.

Due to continued growth, we are looking to add a Service Sales Rep to our team in Worcester, MA. As a Service Sales Representative, your primary responsibility will be to drive sales and revenue growth by promoting and selling service solutions to both existing and prospective clients. You will be tasked with identifying customer needs, presenting suitable service offerings, and closing sales deals to meet or exceed sales targets. Your role will involve building and maintaining strong customer relationships, understanding market trends, and collaborating with internal teams to ensure customer satisfaction and retention.

RESPONSIBILITIES:

• Assists in obtaining information needed for each job such as, Purchase Order numbers, tax-exempt form, insurance certificates, deficiency information, and certified payroll information
• Assists in the scheduling of inspections (monthly/quarterly/annually) per the contract with the customer and the Companies inspectors to ensure compliance with state and local codes and the customer’s contract
• Assists in the scheduling of service worked based on quotes signed
• Collects inspection reports from the inspectors in a timely manner and ensure the correct reports are received per job order prior to billing; checks for deficiencies and quotes as necessary
• Scans and uploads documents to the online document storage system to include invoices, purchase orders, contracts and other information need based on the customer
• Follows up with customer on deficiencies quoted
• Books and creates jobs for inspections and service calls within the system; invoices after the job is complete per the company policies and procedures
• Assists with the invoicing of customers, follow-up for collections of customers for the inspection department
• Responsible for customer and vendor relations
• Other duties as assigned by manager

QUALIFICATIONS/ EDUCATION/ EXPERIENCE REQUIREMENTS:

• High School Diploma/GED with Associate Degree preferred
• Experience in an administrative setting or equivalent combination of education and experience is a plus, but not necessary
• Notary public a plus
• Good oral, written, telephone and customer service skills
• Good time management, organizational and interpersonal skills
• Ability to assist both internal and external customers
• Ability to define problems, collect data, establish facts and draw valid conclusion
• Ability to read, analyze, and interpret general business procedures and regulations
• Moderate to advanced computer skills, with advanced proficiency in Excel

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license

PHYSICAL DEMANDS and WORK ENVIRONMENT:

• Office environment – moderate noise
• Mostly sedentary role with the need to move about the office to copy, scan, fax and file
• May require light lifting
• Requires working on computers and phones consistently throughout the day

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose Davis-Ulmer Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate based on any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."