Corporate Manager of Revenue Strategy - Concord Hospitality Enterprises

Corporate Manager of Revenue Strategy

Our Corporate Manager of Revenue Strategy is a role that comes with great satisfaction! You are that person that loves theory, strategy and a challenge. You think “Out of the Box” and you are one that is inspired to be a problem solver. In this role you’ll be executing analysis activities focusing on revenue, profit and demand associated with hotel(s) rooms and space inventory in a given market or cluster of assigned hotels. You will assist in development and use of analytical tools and systems to maximize revenues and profit. This position is accountable for preparing forecasts, budgets and projections and for contributing to sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.

SUMMARY: Will be responsible to effectively maintain daily contact with hotels to provide revenue management strategies in an effort to drive market share premiums at our hotels. This position will ensure proper use of revenue tools and systems to maintain the company database, and provide company-wide revenue reporting. This position can be a (remote role).

Responsibilities:

1. Participate via Goto Meeting in weekly Sales Strategy Meetings utilizing Concord and Brand Revenue Systems and Tools. Examples include One Yield, MRDW reports, MarRFP, Marsha, MarketVision, Hotelligence, OnQ R&I, Key Hotel Marketing Reports, etc… Challenged hotels will have a key focus throughout the day. Managing revenue by segment with key initiatives against each will be the cornerstone to consistent goal achievement.

2. Morning Review to include a system review of daily pickup, turndowns, market pricing, inventory strategies, and demand pattern changes. Daily communicate is to occur with a morning email as well as any discussion necessary with Corporate Sales Team, General Managers, Regional VP of Operations, and Hotel Sales Teams as it relates to adjusting strategies relative to demand changes.

3. Maintain a weekly transient pace that extends out 60 days and is stored on the company database. Include the pace report in the weekly revenue meeting for analysis of trends.

4. Maintain a strong understanding of the local economy and how national changes are affecting travel patterns. Airport properties to include monthly assessment of airport passenger traffic.

5. Provide a day by day forecast recommendation, transient and group subtotals, 30-60-90-120-150-180 days twice per month.

6. Execute displacement model for large programs, ie: 6 months or longer, to make sound decisions.

7. Ensure that all hotels understand their Ecommerce position in terms of merchant, retail, opaque or bundled status. Relationships with market managers should be owned by Revenue Analyst with insight given to hotels for improved performance. Work directly with Concord Ecommerce partners to understand any SEO or PPC initiatives in place.

8. Mentor the hotel on effective package creation including partners in the community, value offerings, and seasonal demand generation.

9. Review the month end brand Reservations reports to identify any challenges to the booking process from the respective ARSO office.

10. Review the GDS Recon tool (HT360 report or Demand Agency) monthly to identify a minimum of 10 target accounts to be worked on throughout the month in combination with other sales leaders goals.

11. Understand all current brand promotions to identify which ones would best fit the current hotel strategy objectives.

12. Be knowledgeable of occupancy, average rate, and REVPAR goals of each hotel including ranking and penetration goals. Be aware of key strategies that drive performance in each area.

13. Monitor the various brands RFP Process to ensure timely participation and effective account execution relative to pricing, pattern, and production.

14. Maintain basic knowledge of PMS systems and reporting for all hotels that relate to revenue reporting in order to ensure accurate segment tracking, package setup and adjustment tracking.

15. Provide support and monthly critiques for all hotels not meeting Concord Hospitality revenue standards (Yield Index decrease of 6% or greater, or as defined by the VP of Sales & Marketing), this should include both revenue management insight as well as direct sales improvements.

16. Actively participate in assisting with the organization, and presentation roll-out for company meetings and conferences such as the General Manager Conference, Sales conferences and Regional type meetings.

17. Must be able to maintain positive and constructive relationships with Hotels Leaders, Regional Teams, Corporate staff, and all Brand Liaisons.

18. Provide the highest quality of service to the customer at all times.

19. Assist with the Marketing Plan relative to Revenue Management Statistics. Monitor action plans objectives relative to hotel defined strategy in order to meet financial objectives quarterly. Ensure that strategies are aligned with the needs of the hotel and demand trends in the market. Ensure the special event all hotels calendar is updated. (Interdept Calendar

20. Review of DaySTAR and monthly STAR reports for analytical assessment with Corp Sales team to track effectiveness of current sales initiatives.

21. Ensure that the GRC totals in Delphi are in parity with group data in the CRS systems. Identify any variances that need to be researched by DOS.

22. Travel to hotel markets upon transitioning a new hotel into the Analyst region to better understand market positions of hotels and build solid relationships with hotel and market leaders.

23. Provide STAR and Market analysis and information for future potential hotel development.

24. Assist with updating the Concord Home – Sales page and maintain proper records on the Concord Intranet site.

25. Attend any brand required training as well as other meetings requested by your Supervisor.

26. Carry out any reasonable request by Management that you are capable of performing and assist other Concord Departments when required.

27. Some travel will be required; expectation is % of time may result in travel.

Requirement:

• CRME preferred
• Minimum 4 years with multiple asset experience required
• Marriott and Hilton experience preferred

Benefits:

We offer competitive wages and our full-time associates are eligible to enroll in our comprehensives benefit package, which includes medical/ dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America -

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Salary Range: with CRME - $77,093.12 - $96,366.40

without CRME - $70,084.66 - $87,605.82