DMV Specialist

Job Description

Job Summary:

As a DMV Specialist, you are expected to develop professional working relationships with DMV and Tag Agent representatives and serve as a subject matter expert. The knowledge you possess will be used to help educate other teams of ATC, including but not limited to, Customer Success and Operations. These relationships play a vital role in the processing of time-sensitive license and titling transactions for our customers. The DMV Specialist is responsible for providing timely, detailed, and accurate information regarding critical state/county processes and procedures that help ATC ensure industry-leading service delivery for all customers.

Duties/Responsibilities:

· Interact with DMVs and Tag Agents by addressing inquiries and resolving issues

· Respond promptly to any issues that would cause file delays

· Answer and resolve DMV issues via phone, mail, and email communication to resolve open issues with paperwork

· Review monthly reject reports and identify trends (internally and externally) and alert department leaders on findings as needed

· Report any changes, concerns, etc... to Operational functions, File Auditing, Escalations – Attention Required, etc.

· Accurately and professionally notate dealership dashboards on items required to complete the transactions (License and title, corrections, duplicates, etc...)

· Document and update records based on phone interactions

· Work as a team to ensure workload is balanced and complete

· Make corrections on rejects

· Keep accurate and updated notes in Zeus (ATC proprietary software)

· Prepare any required tax and title documents to be submitted to the DMV

· Prepare outbound mailings

· Other duties assigned

How will you get it done?

Team Orientation – perform well both independently and as part of a team. Your teammates rely on your dependability, positive attitude, and strong work ethic.

Decision Maker& Time Management – ability to make critical decisions in a fast-paced environment with minimal errors. Effective time management and organizational skills, requiring a strong ability to multitask, prioritize, and meet deadlines.

Attention to Detail – must be able to detect errors, from dealer networks and yourself. You are the type to notice the most minute and critical errors.

Education and Experience:

· Experience working at a DMV for a minimum of 2-5 years is required. Only qualified candidates who meet this requirement will be contacted for further consideration.

· High school diploma or equivalent required

Required Skills/Abilities:

· Ability to manage processes, strong organizational skills, analytical, and practiced at problem solving

· Excellent attention to details

· Highly organized

· Administrative Writing Skills, Microsoft Office Skills

· Verbal Communication skills are a must

· Automotive Transaction Paperwork Experience & DMV experience is required

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Additional Information:

ATC is an Equal Opportunity Employer

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• DMV: 2 years (Required)
• * Automotive Transaction Paperwork: 2 years (Required)

Ability to Commute:

• Centennial, CO 80112 (Required)

Ability to Relocate:

• Centennial, CO 80112: Relocate before starting work (Required)

Work Location: In person

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