Job Description

Join our growing team at QRFS as an Inside Sales Representative!

We’re seeking passionate individuals committed to solving our customers’ problems permanently and profitably.

This is the job for you if …

You’re a natural problem solver with an exceptional ability to recall facts and product details.
You’re committed to delivering excellent customer satisfaction through persistent effort and attention to detail.
You get the job done right, the first time.
You are VERY self-directed, work at a fast pace and take the initiative to improve your knowledge and skills.
You have excellent English grammar skills, both written and verbal.
You value teamwork and celebrate wins.

What We Do

We’re on a mission to make fire protection easier so nobody gets burned. We do this by providing access to the correct parts and expert information professionals need to keep buildings safe and fire protection systems compliant.

We’re looking for team members that settle for nothing less than an exceptional place to work. Now you’re ready to join a team where your contributions improve the business daily.

Why choose QRFS?

At QRFS, we believe in creating a workplace where our team members feel valued and have opportunities to grow.

We offer a challenging and engaging team environment. Leadership will encourage you from day one to make your job faster, smarter, and easier.

Job Responsibilities include:

Manage full-service account inquiries, responding promptly through various channels such as calls, emails, live chat, and social media, covering product details, pricing, availability, and shipping information.
Conduct outbound sales calls during non-peak hours to drive new business and follow up on leads.
Provide solutions to meet customer needs, specializing in identifying suitable parts for fire protection systems.
Drive sales by following up on quotes and efficiently processing orders.
Address post-sale issues, including tracking and returns and providing backorder updates, in adherence to company policies and standards.
Populate the company Knowledge Base with recorded FAQs and maintain detailed notes in customer tickets.
Track and report on sales revenue, quote conversion rates, customer satisfaction, and ticket metrics.

Requirements:

Driven and motivated to succeed, with a strong desire to make an impact.
Excellent communication and a desire to help people.
Have a background in fire protection equipment or E-commerce.(Preferred only)
Exceptional communication skills, with strong attention to detail and organizational skills.
Goal-oriented, reliable, self-motivated, and capable of effective problem-solving and multitasking in a fast-paced environment
Tech-savvy, and at ease with phones, ticketing platforms, and live chat.
Thrive in a multitasking environment with time constraints, successful in achieving targets while maintaining a positive customer experience.

Perks:

401K
Medical, vision, and dental insurance
Paid time off
Annual bonus program
Casual dress code
Supportive team environment, including team outings (e.g., putt-putt golf, chili cookoff)
Unlimited coffee
The office dog/mascot, Plato, is always ready to play

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance

Shift:

8 hour shift

Supplemental Pay:

Yearly bonus

Application Question(s):

REQUIRED Question: You are in the warehouse and you have three items to pack into one box. The first item’s dimensions are 2x2x1 (LxWxH), the second item’s dimensions are 6x6x2 (LxWxH), and the third item’s dimensions are 13x1x1 (LxWxH). What is the smallest box these three items will fit into? Assume NO bending, folding, etc.

A. 5x5x5 (LxWxH)
B. 9x9x6 (LxWxH)
C. 14x12x6 (LxWxH)
D. 16x16x6 (LxWxH)

REQUIRED: Please complete the Culture Index survey by navigating to the link below. This survey helps us assess your candidacy for cultural fit and is required to be considered for employment:

https://go.cultureindex.com/p/fZRQ0zr2NhB4bdc

Ability to Relocate: