Commissioned High-end Jewelry Sales Consultant

Job Description

WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We're romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple. Not bad for a day’s work!

Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry's most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which helps each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it's a life-changing proposal that's impossible to refuse.

Role

The Sales Professional is responsible for maintaining or exceeding a minimum monthly volume and Gross Profit quota while providing exceptional guest service. He/she will constantly strive to improve close % and average sale and maintain consistent awareness of available and upcoming merchandise and security issues involved in operating a store.

The Sales Associate works closely with the Assistant and Floor Managers in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company values.

Responsibilities

Sales

• Responsible for attaining minimum volume and Gross Profit quotas
• Responsible for applying the selling system emphasizing the 4 Absolutes of Selling
• Responsible for participating in sales education programs provided by the company
• Coordinates Perfect Proposals
• Completes all E-Campus assigned modules

Guest Service

• Exceeds guest’s expectations ensuring the delivery of the legendary Robbins Brothers experience, creating evangelists.
• Promptly responds and delivers the experience to the guest in all venues of communication: person, letters, and e-mails.
• Promptly answer telephones according to established guidelines.
• Maintains accurate guest records thru the use of Salesforce.
• Effectively uses social media to support our brand and build a sales pipeline.

Merchandising

• Is aware of "hot items” and knows of incoming merchandise.
• "Polices" cases in an effort to increase display effectiveness.
• Does case maintenance throughout the day.
• Is aware of ‘Quality Control' standards.
• Is aware of "smart selling" items.

Close % and Average Sale

• Understands and, accurately tracks Close % and Average Sale.
• Strives to constantly improve Close % and Average Sale.

Store Security

• Maintains constant awareness of security issues involved in operating a store.
• Follows guidelines and procedures for handling merchandise
• Follows procedures for opening and closing the store

Value Promotion

• Understands and nurtures the RBJI Home Office Culture.
• Exemplifies Company Values.
• Enforces policy of accountability toward those that do not adhere to the company values.

Other

• To be determined

Authorities

Reports To: Assistant Manager, Floor Manager and Sales Manager

Direct Reports: N/A

Job Type: Full-time

Pay: From $4,160.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 3 years (Required)
• High-end sales: 3 years (Required)
• CRM software: 3 years (Required)
• Salesforce: 2 years (Preferred)

Ability to Relocate:

• Montclair, CA 91763: Relocate before starting work (Required)

Work Location: In person

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