Inside Sales Representative

Essential Duties & Responsibilities:

• Drive incremental sales through inbound (and some outbound) channels.

• Engage with customer inquiries via phone, chat, and other communication channels.

• Build excitement and brand value by applying our Sales Methodology framework.

• Ability to walk customers up the buying ladder and provide an optimal Purple experience.

• Provide detailed notes and documentation for each customer interaction.

• Maintain acceptable sales KPI’s (Sales/Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates).

• Maintains acceptable schedule adherence and productivity levels.

• Meet all other individual performance metrics.

• Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.

• Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.

Required Skills, Education, Experience:

• 
  High School Diploma or GED (some college preferred)

• One to two years of sales experience (Contact Center experience a plus)

• Experience with sales CRM’s, order processing systems, and customer engagement tools.

• Knowledge of mattress/sleep products industry helpful

• Top-notch sales skills with familiarity in various sales methodologies

• Strong work ethic and mental fortitude

• Ability to thrive in a fast-paced, high-energy, competitive environment

• Excellent verbal and written communication skills

• Superior computer literacy, typing, and multi-tasking skills

• Remote work experience helpful

Physical Requirements

Physical activities may occasionally include:

• Remaining in stationary position, often standing, or sitting for prolonged periods of time.

• Adjusting or moving objects up to 15 pounds in all directions.

Physical activities may constantly include:

• Communicating with others to exchange information.

• Repetitive motions that may include the wrists, hands and/or fingers.

• Assessing the accuracy, neatness and thoroughness of work assigned.

Environmental Conditions may occasionally include:

• Noisy open office environment