Job Description

Urgently hiring!

About Luxury Cruise Connections

At Luxury Cruise Connections we believe that the most valuable and precious currency is time, and we believe that the best way to invest it is by traveling, creating memories and experiences. Therefore, we exist to enable dreamers and travelers to explore the world by being experts and advisors in the art of travel. We provide friendly and concierge-like service to our clients and friends worldwide.

LCC is an industry leader in the luxury cruise and retail travel world. We nurture client relationships and create unique and exclusive value propositions that attract repeat business as well as new clients.

Because of our culture and relationships, we set the example of what a luxury cruise agency must be, and we understand the importance of team in making this a reality.

We offer an amazing health insurance plan with medical, dental and vision, a great 401K match plan, orientation, company themed hybrid schedule after new hire training, ongoing personal and professional training, incredible travel perks, exciting training, growth opportunities, recognition and award programs, as well as excellent paid vacation time!

Job brief

Are you an open-minded individual that pursues excellence and is a high sales performer? Are you passionate about the Cruise or Travel industry? Do you thrive in a high-paced environment? Are you interested in working at an organization that promotes a culture of family and employee satisfaction? If you answered yes to all the prior questions and the information below describes you, then you are exactly what we are looking for!

We’re looking for a full-time Luxury outbound sales representative to join our growing team! You’ll convert pre-qualified leads into new customers and turn existing clients into repeat business. Candidates should be driven, hard-working professionals who have a knack for closing deals. Ready to take the next step in your career? Apply today!

**Note: This is not a remote position, the applicant must reside in south Florida to be considered**

Responsibilities

Close sales with qualified leads to generate new business and ensure the client’s needs are met.
Meet our monthly revenue goals.
Meet monthly metric goals.
Be a motivated self-starter capable of making over 75 dials a day.
Encourage potential clients to buy premium products and close the best possible deal.
Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again.
Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell our products based on client travel history.
Effective communication with your Concierge Manager to provide exceptional customer service to your clients.
Knowledge and understanding of consultative selling environment to identify consumers’ budget, timeline and decision-making processes.
Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
Use CRM software to maintain a database of current information on new sales opportunities as well as existing reservations.
Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to our clients.
Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met.
Maintains operation integrity by following policies and procedures.
Acquire in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and products such as stateroom upgrades, onboard credits and other shipboard amenities.
Perform other job related functions as assigned.

Knowledge and skills

Strong verbal communication, active listening, presentation, and customer service skills including professional telephone etiquette.
Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus.
Coachable, highly motivated and driven to succeed.
Web conferencing software (Zoom, Google Meets).
Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities.
Possess a strong drive and high energy to reach specified sales goals.
Knowledge of CRM product Salesforce.com a plus.

Qualifications

High school diploma or GED required; bachelor’s degree preferred.
2+ year of sales experience converting qualified opportunities in a sales representative position.
Working knowledge of CRM software and the sales process.
General knowledge of world geography.
Familiarity of global luxurious travel destinations recommended, but not required.
Cruise or travel sales experience required.

Job Type: Full-time

Pay: $50,000.00 - $125,000.00 per year

Benefits: