Job Description
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
- Serve as the primary operations liaison between Lockton and clients. Under the Producer’s direction, serve as primary technical advisor to clients on all group insurance issues. Interface effectively and confidently with senior management of clients and/or prospects, representing Lockton in the highest professional manner.
- Develop with the Producer new business within the book of business.
- Prepare an Annual Service Plan for each client. Meeting with clients quarterly or as necessary.
- Oversee renewal and marketing efforts and take a lead role in carrier selection and/or financial negotiations:
o Prepare implementation schedule.
- Review drafts of all employee communication pieces.
- Review and sign-off on all agreements and/or documents.
- Lead all client meetings; attend enrollment meetings as necessary.
- Ensure that data in BenefitPoint is loaded and updated annually for all assigned clients.
- Responsible for understanding and engaging different practices when necessary (Engagement, Pharmacy, Executive Benefits, etc.)
- Review the Revenue by Client report on a monthly basis. Ensure commissions due for all clients are paid on a timely basis. Seek opportunities to increase commission income at renewal time.
- Develop and review projections, financials, ICBM, etc.
- Prepare client presentations (Stewardship, Strategic Planning, Pre-Renewal, Renewal)
- Handle complex underwriting and funding issues and strategies.
- Develop mutually-beneficial relationships with insurance carriers and administrators to generate optimal results for clients (competitive costs, competitive renewals, expedient problem resolution, etc.).
- Direct/assign special projects for clients as needed in concert with the Unit Manager.
- Develop and maintain an extensive knowledge of insurance coverages and markets.
- Prepare written correspondence, reports, and analyses as needed.
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer.
- Communicate in a positive manner to contribute to a cohesive, pleasant work environment.
- Interface with top management of other businesses, representing Lockton in the highest professional manner.
- Attend company and department meetings, position-related seminars/classes, carrier functions, and social events as required.
- Comply with Lockton procedures and policies; make decisions in compliance with established standards of quality, performance, and service.
- Understand when to proceed alone and when to involve the Producer or others.
- Protect the confidentiality of information learned by performing the duties of the position
- Comply with Lockton procedures and policies.
- Responsible for regular and punctual attendance.
- Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
- Typically 7+ years of Client services experience is required, including at least 5 years of experience in benefits
- Firm working knowledge of group benefits in multiple product lines and a basic understanding of risk management
- Working knowledge of different financial arrangements and products available to clients
- Strong knowledge of underwriting, financing, and funding approaches
- Ability to prepare and present client presentations with clarity and understanding
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Strong verbal and interpersonal communication skills required
- Understands industry trends and governmental regulations
- Ability to complete continuing education requirements as needed
- Ability to attend company, department, and team meetings as required, including industry training sessions
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
- Ability to efficiently organize work and manage time in order to meet deadlines
- Ability to travel by automobile and aircraft
- Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
- Ability to work on a computer for a prolonged amount of time
- Ability to work outside of normal business hours as needed
- Legally able to work in the United States
This position may be eligible for annual discretionary bonus consideration.
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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