M365 Modern Workplace System Engineer

About us:

RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of private equity. RKON is looking for ambitious professionals to join our award-winning team. We have a proven track record for finding and developing top talent with people that believe they can achieve something greater. We also pride ourselves on fostering an environment where initiative, creative thinking, and collaboration are encouraged and rewarded—a key reason for the extraordinary level of service we deliver to our customers.

RKON does not accept unsolicited resumes from staffing agencies, search firms or any third parties.

About the position:

This is a full-time, permanent position. As a Sr. Consultant, Modern Workplace/Systems Engineer, you'll be responsible for designing and implementing communication and collaboration solutions for RKON’s clients related to mergers & acquisitions (M&A) and divestitures. Additionally, the Sr. Consultant will assist in scoping, planning, and executing email and file migrations from various cloud providers, including M365 / Azure Google Workspace, Slack, and Teams. Knowledge of Windows server infrastructure as well as basic networking is also preferred, as this position will also assist RKON operations to ensure the stability, integrity and efficient operation of the information systems that support core organizational functions for our clients. The ideal candidate for this role will have had 4-5 years of experience in a role acting as a solutions engineer level working with Microsoft 365, endpoint management, and information security & compliance. In addition, you possess strong project management and work planning skills, and the ability to interact with a team.

Responsibilities Include:

Technical Engineering:

• Responsible for building and implementation of solutions involving M365, Entra AD, and endpoints.
• Manage the execution of tenant-to-tenant migrations, including migration toolset recommendation and operation.
• Collaborate cross-functionally within a team, including consultants from our Cloud & Infrastructure, Cybersecurity, Professional Services, Sales, and Sales Operations practices.
• Orchestrate knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
• Develop new opportunities and work with account teams identify, pursue, and close strategic business development.

Consulting:

• Engage with clients and prospects to understand the nature of their business problem(s), and leverage knowledge and expertise gained over time towards architecting a recommended solution.
• Participate in presales and scoping efforts to understand scope, cost and complexity, and create statements of work and work breakdown structures with minimal oversight.
• Leveraging RKON’s proven playbook, perform detailed discovery and migration planning.
• Participate in, as well as lead, discussions with key decision makers related to solutions, risks/challenges, and deployment strategies & timelines.
• Work through complex Statements of Work (SOW) to determine the appropriate deliverables and outcomes.
• Create presentations and work products to help facilitate decision making or drive clients & projects towards a desired outcome.
• Assist with facilitation of change management activities alongside technical task execution.

Technical and Professional Expertise

• 4-5 years minimum of similar work experience in a client facing or technology consulting role
• Deep understanding of M365 tenants specifically and SaaS applications in general
• Extensive experience (10+ projects) planning and executing cloud migrations, including but not limited to:
  • M365 tenant-to-tenant migrations
  • Email migrations
  • Endpoint migrations (both cloud-to-cloud and on-premises-to-cloud)
  • Voice migrations, including number porting and call queues/auto-attendants
  • SharePoint, OneDrive, Teams, and file share migrations
• Experience as an IT Consultant working for an MSP and working with multiple environments is strongly preferred
• Core technology skills:
  • Expert level for M365 and Entra AD; Intermediate level for Intune, Teams, and SharePoint/OneDrive
• Familiarity with migration tools such as Quest, BitTitan, and AvePoint
• Additional Preferred Technology Skills (not required): Powershell, Windows Server, MS Exchange, Active Directory Domain Services
• Experience with Google Workspace migrations a plus
• Excellent organization, communication, project management, and problem-solving skills
• Efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
• Natural problem-solver and self-starter with demonstrated initiative
• Excellent leadership, communication (written and oral), interpersonal, and organizational skills
• Must be energetic, self-motivated, and work well in a team environment with the ability to operate independently
• Ability to travel as needed up to 15% of the time
• Ability to work after hours and weekends intermittently for project cutovers

Preferred Education/Certification Requirements:

• Microsoft 365 Intermediate or Expert level certifications