Sales Representative/Front Desk

Job Description

POSITION:Front Desk / Membership Representative

DEPARTMENT: Sales & Customer Service

STATUS:Full Time/Non-Exempt/ Hourly plus Commissions

REORTS TO:Club Sales Manager

As a Membership Advisor, your main responsibility is to generate membership sales. Each club has a daily, monthly, and annual membership goal that you are largely responsible for. In addition to the club goal, you will also have a personal membership goal set each month by Ownership. By following our systems, the goals we set are very attainable. To hold this position, you need to be highly motivated, driven, self-sufficient, friendly, confident, creative, and have a great sense of integrity.

As a member of our staff, you will be responsible for providing a superior level of customer service to Workout Club members, prospective members, and guests, ensuring an exceptional member experience!

Job Description and Responsibilities

Front Desk Responsibilities include:

• Perform Customer Service/Front Desk Activities.

• Work at the front desk and assist members with any membership related or billing concerns when manager is not available.

• Respond to member questions and concerns in a timely and professional manner.

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions and help train new employees as needed.

SALES:

• Attain personal and team membership goal by executing all areas of the Workout Club sales process creating the urgency to join
• Generate dollars by collecting the maximum amount of revenues based on current club promotions
• Making phone calls to successfully book 4 appointments per day.
• Responding quickly to web leads
• Turning incoming phone calls to appointments in clubs
• Calling member referrals that are generated from each new membership
• Following up with missed guests
• Mastering the tour to close at least 60% of new members, ensuring 60% of new members booked into the initial fitness assessment and obtain at least 3 VIP guests

PRESENTATION:

• Builds excitement and value with the potential new member to ensure their first impression of the club is a good one, therefore guaranteeing they will join
• Creates enough value on the tour, therefore ensuring the new member will enroll in their initial fitness appointment
• Become skilled at creating rapport and building relationships with potential new members, guaranteeing they will provide you with referrals
• Master the price presentation ensuring that a minimum 60% of new guests join
• Mastering the telephone inquire script and transfers enthusiasm on the phone calls to drive the prospect to our club

FOLLOW UP & ORGANIZATION:

• Promptly respond to prospect and member inquiries
• Organize prospects & all new members in our Data Trak and Club OS CRM system ensuring proper and timely follow up via phone, text or email
• Ensure that you are making the correct amount of phone calls that will lead to four appointments per day
• Touching base with current members to check in, ask for more referrals and ensuring they took advantage of the initial fitness appointment

Club Cleanliness and Maintenance:

• Go above and beyond to ensure the front desk area is properly cleaned and orderly by all front desk staff and or assist as needed

• Notify maintenance department and manager with all facility, equipment or cleaning issues in a timely manner.

• Perform regular restroom/locker room walk-thru and touch-up spot cleaning and stocking.

Benefits Per Employee Handbook:

• Medical
• Dental
• Complimentary membership
• Employee discounts

EDUCATION & EXPERIENCE:

• Prior Sales experience required
• A University degree is preferred
• Knowledge of industry is preferred

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Manchester, NH 03104 (Required)

Ability to Relocate:

• Manchester, NH 03104: Relocate before starting work (Required)

Work Location: In person

Visit Original Source: