Job Description
Customer Success Specialist
Overall: This position assists the Director of Technical Customer Support ensuring customers are satisfied with RF Venue, its team, and its products as well as improving the efficiency of the service, sales, and marketing processes.
Reporting to: Director of Technical Customer Support
Responsibilities include:
1. Provide superior customer support, as an integral part of of the service and sales team:
a. Daily sales and web order entry and monitor customer orders
b. New customer entry from HubSpot application to Acumatica
c. RMA processing
d. Answer customer pricing requests, dealer requests, etc.
e. Provide assistance to the Director of Technical Customer Support in preparation for Customer Product Progress Reviews
f. Survey customers to ensure we continue to surpass customer expectations
g. Coordinate customer training sessions
2. Assist Marketing, as time is available:
a. Assist in conference coordination
b. Manage content calendar
c. Coordination customer merchandise incentives
3. Any other task as requested by the company
Key Experience, Skill Sets, Location:
1. Excellent customer service experience
2. Strong interpersonal and communication skills
3. Superb attention to detail and organizational skills
4. Comfort with Hubspot or other CRM programs
5. Familiarity with order entry programs
6. Will work out of Walpole, MA headquarters
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to Relocate:
- Walpole, MA 02081: Relocate before starting work (Required)
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
