Account Sales Representative

Summary

Reporting directly to the Account Sales Manager, the Account Sales Representative is an inside sales role that plays a critical part in maintaining customer satisfaction and meeting customer needs. As a member of the Relationship Sales Team, the Account Sales Representative serves as the initial contact for Angelus customers inquiring about our products and services. This position will be expected to facilitate customer transactions (including quotes, orders and RMAs), tactfully follow-up on quotes, develop relationships with key decision makers, and answer basic technical questions for customers. The Account Sales Representative is a self-motivated, enthusiastic, outgoing, collaborative and well-organized person.

Essential Duties and Responsibilities

• Serve a key contact for customers requiring Angelus products and services.
• Facilitate customer transactions including quotes, orders, and RMAs.
• Provide technical support to customers on major product lines.
• Work with internal departments to coordinate customer logistics and communicate lead-times.
• Support on time to promise shipment metrics and work cross-functionally to meet customer want dates.
• Ensure customer satisfaction and document customer feedback.
• Identify new opportunities at assigned customers.
• Identify customers whose business is at risk and propose actionable plans to ensure customer retention.
• Follow-up on sales leads as required.
• Pay attention to customer communication to acquire market knowledge and competitive intelligence.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies

• Angelus Values: Customers, Communication, Commitment, Doing The Right Thing
• Angelus Operating Principles: Safety & Quality Conscientious, Continually Improve Self & Business, Maintain Work/life Balance, Collaborate
• Angelus Leadership Principles: Strive for Win/Win, Execute with Structure & Discipline, Seek Alignment & Fit, Assist & Support

Education, Knowledge and Skills

• Required: 3+ years of experience in customer service or inside sales
• Required: Strong, professional English verbal & written communication skills
• Required: Demonstrated maturity to effectively self-manage activities to achieve assigned objectives
• Preferred: Formal sales and customer relationship management training
• Preferred: Experience working at a small business
• Preferred: Familiarity with the Aerospace & Defense market
• Preferred: Enjoys people, pro-active & persistent, hunger for knowledge, optimistic

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Equipment Used

Personal computer, copier and calculator. Requires a working knowledge of spreadsheet and word processing software.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The performance of the duties of this job are in an office environment. The noise level in the work environment is usually quiet.

Other Considerations

Location: This position will be located at The Angelus Corporations facility in Waukesha, Wisconsin.

Travel: Up to 5% travel is anticipated.

EOE, including disability/veteran