Job Description

Position Title: Consumer Sales Trainer

Location: Beaverton

$56,250 to $93,750 annually DOE

Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

Company Background

Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.

Job Description

The Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery and learning assessment and performance progress of all aspects of the Consumer Sales personnel.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed

Develop and implement training strategy, program and curriculum for the sales organization that increases the Direct Sales team’s productivity and performance
Launch all Residential and SMB product training, including new products, existing products, and related pricing
Sales training facilitation to include: scripting, time management, sales efficiency and increase in close rates
Condense complex and technical content, into an effective sales focused framework concerning course development and execution
Partner with internal subject matter experts to meet Sales enablement needs and training; billing performance, software and support, routing tools and order entry
Delivery of blended learning model to include both face to face and virtual classroom-based learning
Regularly observe team member performance on calls and client communication and provide ongoing coaching, mentoring, and documentation for continual sales performance improvement
Establish and maintain formal and informal key performance indicators to track effectiveness of sales training program and initiatives

Education and Experience:

2+ years’ experience in sales training and development
Experience in telecom or similar industry preferred
Bachelor’s degree or equivalent on the job training or experience
Demonstrated leadership experience in Sales Training roles in growth organizations
Experience fostering a stimulating learning environment

Knowledge, Skills and Abilities:

Demonstrated ability to facilitate training for various size groups, both in-person and virtually, across a diverse audience
Strong verbal and written communication, attention to detail, and organizational skills
Ability to establish and maintain cooperative working relationships
Ability to explain complex information and instructions in a clear and concise manner
Ability to multi-task and collaborate effectively with other personnel to meet deadlines
Excellent customer service skills

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

Job Type: Full-time

Pay: $52,500.00 - $87,500.00 per year

Benefits: