Job Description
Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.Software Developer, Field Services, you will be charged with ensuring the technical excellence and elegance for all Production Workflow Solutions. In this role, it will require a technical proficiency in Networking, Server Hardware, VM Infrastructure, and Cloud Infrastructure.
This role will be a combination of knowledge sharing, guiding development, supporting Sales and Marketing activities, stakeholder liaison and customer support.
Who you report to: Director, Technical Solutions
What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!
Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.
What the job is all about:
Field Services
- Install, configure, and upgrade software applications on client systems, ensuring seamless integration with existing infrastructure.
- Provide on-site and remote technical support to troubleshoot and resolve software-related issues.
- Conduct software testing and validation to ensure optimal performance and functionality in the client’s environment.
- Collaborate with clients to gather requirements, providing tailored software solutions and technical guidance.
- Train end-users on the effective use of software applications, including best practices and troubleshooting techniques.
- Document service activities, including installation, configuration, troubleshooting, and upgrades, maintaining accurate and detailed records.
- Work closely with development teams to relay client feedback and suggest software enhancements or modifications.
- Perform routine software maintenance and updates to ensure systems remain up-to-date and secure.
- Assist in the development and implementation of software deployment strategies for new products and updates.
- Travel to various client locations as required, providing timely and professional software support and services.
- Provide input and support for the creation of user manuals, technical documentation, and training materials.
- Support sales and account management teams by providing technical insights during client consultations and software demonstrations.
- Collaborate with clients and internal teams to understand business needs and design tailored technical solutions.
- Provide expert technical guidance and support during the pre-sales process, including product demonstrations and proof-of-concept implementations.
- Analyze client requirements and translate them into detailed technical specifications and solution designs.
- Lead the implementation of technical solutions, ensuring they meet client requirements and are delivered on time and within budget.
- Act as a liaison between the client and development teams to ensure successful solution delivery and resolve any technical issues.
- Conduct technical assessments and feasibility studies to recommend optimal solutions and architectures.
- Provide ongoing technical support and troubleshooting for deployed solutions, ensuring high levels of client satisfaction.
- Develop and maintain comprehensive technical documentation, including solution designs, configurations, and deployment guides.
- Assist in the development of technical proposals, RFP responses, and presentations to effectively communicate solution benefits.
- Conduct training sessions and workshops for clients and internal teams on the use and management of implemented solutions.
- Participate in post-implementation reviews to ensure solutions meet performance expectations and identify areas for improvement.
- Support sales and marketing teams by providing technical insights and contributing to product positioning strategies.
- Work closely with clients to continuously optimize and enhance existing solutions, ensuring they remain aligned with evolving business needs.
- Familiarity with development practices, Agile delivery processes
- Proficient in Microsoft Word/Excel/PowerPoint/Visio
- Excellent English communication skills – written, verbal
- Able to take complex technical details and convey the information to others in an easy-to-understand manner
- Able to work effectively remotely
- A full-stack development background with the ability to contribute to both backend and frontend components.
- Object-oriented software design using Java. Any experience with Eclipse, Hibernate, or general Web Application design is an asset.
- HTML, JavaScript, TypeScript, and React experience is highly valued, notably jQuery or other JavaScript based frameworks.
- Experience with SQL-based databases, ideally any of MySQL, PostgreSQL, Oracle, or SQL Server would be beneficial.
- Ability to travel up to 25% of the time
- Valid Passport
- Post-secondary degree or trade school diploma
- Post-secondary degree or diploma in computer science/engineering
- Experienced in the setup and adjustment of production systems
- Familiarity with Ross devices and equipment
- Familiarity with overall production system architecture
- Experience supporting broadcast equipment preferred
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
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