Job Description
Job DescriptionHi there!
We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our Senior Solutions Engineer role for those who are goal and success-oriented.
In October 2023, we launched Semrush Enterprise, marking a significant milestone for the business. Just six months in, it’s clear that there's never been a better time to join our commercial organization. With nearly 108,000 loyal, paying customers and over 1 million free users, our platform is ripe with cross-sell and upsell opportunities. So much so, that our team is growing – a lot!
We're looking for Senior Solutions Engineers to join our teams across US, APAC, Latam, and Europe. The ideal candidate will thrive in a customer-focused environment and in direct partnership with Sales, Data Engineering, Solutions, Product Development, and Senior Leadership.
Tasks in the role
- Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives.
- Conduct comprehensive Semrush business reviews to gain insights into our customers’ specific business problems and challenges, and effectively communicate how Semrush solutions can address those issues.
- Successfully builds relationships with the account team, partners, and customers in support of sales team objectives.
- Establish and maintain a deep understanding of the overall Enterprise Semrush technology portfolio and the competitive landscape.
- Be a thought leader to the sales team and a technical lead on strategic client relationships across various industry verticals.
- Collaborate with Executive, Product, Sales, and other senior-level decision-makers.
- Ability to provide authoritative guidance on technical concepts with h2 skills in API, IT operations, security, and processes.
- Expertise in handling technical data questions from clients and prospects.
- Help champion an environment for ongoing strategic customer success.
- Work closely with key client executive decision-makers on product evaluations and proof of concepts to ensure the solutions/products meet client objectives.
- Analyze market trends and competitor offerings to effectively position Semrush as the leading choice for customers, highlighting our competitive advantages and differentiators.
- Perform high-level Discovery with your clients.
- Conduct internal training, prepare & conduct demos, host webinars and events with clients, and interact with other Semrush Teams.
Who we are looking for
- 5-7 years Technical Pre/post-Sales / Sales Engineering in the SaaS industry.
- 2-3 years of experience in a mid-market or enterprise sales role, with a successful track record of consistently closing >$250k ARR deals.
- B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience.
- Proficient in various sales methodologies such as Sandler, Challenger, SPIN, MEDDIC, or others.
- Highly organized and structured approach to drive consistent success.
- Customer-focused mindset with a drive for exceptional customer experience.
- Strong communication skills and comfortable interacting with clients.
- SEO knowledge is highly preferred.
- Experience with implementing software products or solutions to large and dynamic enterprise companies
- Ability to work well in a highly dynamic / team environment that focuses on providing above-industry-standard customer service.
- Someone who takes pride in being an industry expert.
- You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
- This offer stands for the “hybrid” work format: some days, you work from the office, and some #wfh. Trust us, it’s an efficient way of work. Proven!
- Low cost medical, dental, and vision plans
- Dependent Care Savings Accounts and Flexible Spending Accounts
- Employee Assistance Program
- 401(k) plan with flexible ways to save and fully vested employer match up to 4%
- Unlimited PTO
- Paid parental leave
- Short-term and Long-term Disability
- Accidental death and dismemberment (AD&D) insurance, Life Insurance
- Travel Insurance
- Corporate Events
- Snacks, coffee, tea
We’ve been developing our product for 15 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.
10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.
Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.
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