Patient Account Representative

Requirements:

• High school graduate/GED required. College degree in finance preferred.
• Certified Patient Account Specialist Certification and/or Certified Healthcare Collector Certification preferred
• A minimum of 2 years’ business office experience.
• Previous experience in a business office within a hospital environment preferred.
• Previous experience in a business office within a substance abuse and/or psychiatric hospital preferred.
• A minimum of 2 years’ experience with 3rd party billing and collection experience
• Excellent verbal and written communication skills
• Ability to work with male and female, adult (18-over) substance abuse/dually diagnosed population

Job Duties/Responsibilities:

• Completes insurance verification for patients accurately and within 20 minutes of notification
• Accurately posts payments to patient accounts daily.
• Completes adjustments accurately based on payments and information received
• Processes all mail and related correspondence within 72 hours of receipt.
• Maintains collection notes for assigned accounts in a clear and concise manner.
• Performs timely follow up with insurance company and/or responsible party and continuing until account is resolved to a zero balance while properly documenting account.
• Keeps Business Office Director informed of any problem areas i.e. trends in payment practices of insurance companies and private accounts.
• All other duties as assigned

BENEFITS

• BC/BS Health Insurance (3 plans to choose from, eligible after 30 days of employment)
• Delta Dental (2 plans to choose from)
• VSP Vision Insurance
• Paid life and AD&D insurance
• 401k with a matching contribution
• Paid Vacation/Sick/Extended Sick/Personal/Holiday time
• Short term and Long term disability
• License/certification renewal and CEU reimbursement
• Free onsite employee fitness center
• Free meals
• Employee Discount program
• Employee Fun events
• Annual performance review and Merit increase review
• Salary increases for obtaining education degrees, professional certification and/or licensure (based on program of study/field of certification and licensure)
• License/Certification renewal and CEU reimbursement

Ranked by Newsweek in 2023 as #3 in North Carolina for Addiction Treatment Centers, Wilmington Treatment Center is North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.

Experience

Required

• 2 year(s): Business Office Experience
• 2 year(s): Hospital Collection Experience

Education

Required

• High School/GED or better

Preferred

• Some college or better in Finance

Skills

Required

• Financial Awareness
• Communication
• Problem Solving
• Written Communication
• Customer Focus
• Oral Communication
• Attention to Detail

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause

Motivations

Required

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)