Service Sales Representative

Job Description

Are you passionate about driving sales and providing exceptional service tin the HVAC industry? We're seeking a dynamic and motivated individual to join our team as a Service Sales Representative with HVAC experience.

Job Overview:
Mac-Tower Inc. is a leading provider of HVAC, Plumbing, and Electrical solutions, committed to delivering high-quality service and products to our clients. With a focus on innovation and customer satisfaction, we strive to exceed expectations in every project we undertake.

As an SSR, you will play a crucial role in driving sales and promoting our HVAC services to prospective clients. Your primary responsibility will be to cultivate relationships with customers, understand their needs and provide quick responses to their requests.

Service sales and quoting are crucial aspects of the HVAC industry, involving a combination of technical knowledge, communication skills, and sales expertise.

RESPONSIBILITIES:

Identify Customer Needs: understand the customer's requirements by conducting a thorough assessment of their equipment systems, including maintenance needs, repair issues and potential upgrades. Understand the customer's preferences and provide customized solutions and recommendations.

Build Relationships: develop strong relationships with customers by providing expertise, reliability and addressing concerns promptly. Maintain customer records by updating company files. Work with dispatch and supervisors to manage the manpower required to meet a project schedule.

Follow Up: follow up with technicians and customers after service has been provided to ensure satisfaction and completion. Address any issues or other service needs they may require.

Technical Knowledge: possess a deep understanding of HVAC systems, components, and technologies to effectively communicate with customers and address their concerns or questions.

Gather Information: collect detailed information about the customers' HVAC system including equipment specifications, maintenance history and any specific issues or requirements.

Preparing Quotes: generate accurate and detailed quotes for the requested services, clearly outlining the scope of work. Itemize costs, payment terms, and any relevant terms and conditions.

Present quotes: present quotes to customers in a timely and professional manner explaining costs , and benefits clearly and transparently.

Maintain periodic reporting processes with the General Manager.

Contribute positively to a team environment.

Update maintenance contracts.

Qualifications:

• Excellent oral and written English communication skills
• Strong critical thinking skills and strategic growth development skills
• Excellent relationship building skills - must have great follow-up skills
• Ability to implement initiatives with minimal supervision
• Demonstrate the ability to work well with others
• Proficiency with computer programs
• Strong mechanical aptitude a familiarity with HVAC equipment
• An understanding of business financial terms and job costing
• Valid drivers license
• Must be able to obtain Child and Adult abuse registry

Required Experience:

3-5 years of Sales experience in the HVAC industry

Job Type: Full-time

Pay: $55,600.00-$85,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (required)

Experience:

• HVAC Sales: 3 years (required)
• sales: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 2024-05-18
Expected start date: 2024-05-06

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