Manager for Better than Mama's

Job Description

The Manager will be responsible for the restaurant's day-to-day operations. In addition to the responsibilities of a Sr. Crew member, this position will be an expert on inventory management, facilities, cultivating and maintaining the culture at BTM, and sales/customer service.

Inventory management:

• Have a deep understanding of the ebb and flow of inventory, knowing the rhythm and schedule of PARS levels, when we order items, and where we order from
• Manage inventory needs and get orders placed or logged for shopping
• May need to grab inventory occasionally from the store.
• The Manager will be responsible for the restaurant's day-to-day operations. In addition to the responsibilities of a Sr. Crew member, this position will be an expert on inventory management, facilities, cultivating and maintaining the culture at BTM, and sales/customer service.

Inventory management:

• Have a deep understanding of the ebb and flow of inventory, knowing the rhythm and schedule of PARS levels, when we order items, and where we order from
• Manage inventory needs and get orders placed or logged for shopping
• Forecast prep items and schedule on weekly prep worksheet.

Facilities:

• Delegate and supervise crew members in daily/monthly cleaning tasks, ensuring they are completed correctly (coach, mentor, and hold them accountable to standards).
• Communicate with the owner if further training/coaching is needed to ensure crew members are held accountable
• Daily temp checks, assign Game Plans and priority lists
• Weekly opening and closing checklists are completed
• Train staff members on proper temperature control procedures and labeling in case of health department inspection

Culture:

• Forecast schedule and manage PTO and callouts on a case-by-case basis
• Maintain the “Work hard, play hard” culture of BTM
• Train/mentor/grow staff to increase morale and skill improvement
• Contribute to performance reviews and address any challenges
• Assist in monthly/quarterly meetings
• Conduct interviews for new hires
• Promote the restaurant through Social Media posts (3 posts/2 stories a week)

Sales and Customer Service:

• Catering communications from quoting to invoicing
• Coordinate tasks and assignments to staff to execute catering jobs
• Help coach crew members on how to communicate new sales opportunities (catering jobs) and up-sell to increase the average ticket per customer
• Increase ratings on various social media outlets and respond to any negative feedback.
• Resolve customer complaints, follow CS issues protocols, or escalate to the manager if needed from the store
• Forecast prep items and schedule on weekly prep worksheet.

Facilities:

• Delegate and supervise crew members in daily/monthly cleaning tasks, ensuring they are completed correctly (coach, mentor, and hold them accountable to standards).
• Communicate with the owner if further training/coaching is needed to ensure crew members are held accountable
• Daily temp checks, assign Game Plans and priority lists
• Weekly opening and closing checklists are completed
• Train staff members on proper temperature control procedures and labeling in case of health department inspection

Culture:

• Forecast schedule and manage PTO and callouts on a case-by-case basis
• Maintain the “Work hard, play hard” culture of BTM
• Train/mentor/grow staff to increase morale and skill improvement
• Contribute to performance reviews and address any challenges
• Assist in monthly/quarterly meetings
• Conduct interviews for new hires
• Promote the restaurant through Social Media posts (3 posts/2 stories a week)

Sales and Customer Service:

• Catering communications from quoting to invoicing
• Coordinate tasks and assignments to staff to execute catering jobs
• Help coach crew members on how to communicate new sales opportunities (catering jobs) and up-sell to increase the average ticket per customer
• Increase ratings on various social media outlets and respond to any negative feedback
• Resolve customer complaints, follow CS issues protocols, or escalate to the manager if needed

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Paid time off

Restaurant type:

• Fast casual restaurant

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Manager/Restaurant: 2 years (Preferred)

License/Certification:

• Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Salem, OR 97301 (Preferred)

Work Location: In person

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