IT Customer Liaison

In support of a customer's mission, Information Technology (IT) Customer Liaisons incorporate the customer's process and technology needs into the enterprise mission planning and execution space. If you want to develop solutions and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of technical professionals! The responsibilities of an IT Customer Liaisons include: - Defining, interpreting, documenting, and prioritizing customers' technical requirements. - Preparing operational, functional, and technical requirement documentation. - Identifying opportunities to improve customers' capabilities by monitoring developments that indicate evolving customer technical needs and providing information about new and enhanced technical capabilities. - Providing timely and accurate customer-centric information regarding capabilities activities that may affect customer operations. - Creating partnerships that promote interoperability and consolidate IT resources. - Relaying customer feedback to appropriate IT manager. - Develop and maintain customer relationship and communication throughout the customer lifecycle and serve as the primary point of contact between the organization and customer.

Job Summary

NSA is in search of Computer Science professionals to solve complex problems, test innovative approaches and research new solutions to storing, manipulating, and presenting information. We are looking for you to apply your computer science expertise to projects that seek to create new standards for the transformation of information. If you want to develop technologies and tools and be a part of cutting edge innovations; join our team of experts! Help protect national security interests as part of the world's most advanced team of computer science professionals!

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position. Degree in any field is acceptable. Relevant experience must be in a computer science (CS) or information technology (IT) area (e.g., systems administration; application administration; and information technology support or management) and may also include requirement analysis. ENTRY/DEVELOPMENTAL Entry is with a Bachelor's degree and no experience. A high school diploma or GED plus 4 years of relevant experience, or an Associate's degree plus 2 years of relevant experience may be considered. FULL PERFORMANCE Entry is with a Bachelor's degree plus 3 years of relevant experience or a Master's degree plus 1 year of relevant experience or a Doctoral degree and no experience. A high school diploma or GED plus 7 years of relevant experience, or an Associate's degree plus 5 years of relevant experience may be considered. SENIOR Entry is with a Bachelor's degree plus 6 years of relevant experience, or a Master's degree plus 4 years of relevant experience, or a Doctoral degree plus 2 years of relevant experience. A high school diploma or GED plus 10 years of relevant experience, or an Associate's degree plus 8 years of relevant experience may be considered. External engagement/collaboration experience (e.g., participation in cross-Agency working groups, JDA, field assignments, and external customer support) is required. EXPERT Entry is with a Bachelor's degree plus 9 years of relevant experience, or a Master's degree plus 7 years of relevant experience, or a Doctoral degree plus 5 years of relevant experience. A high school diploma or GED plus 13 years of relevant experience, or an Associate's degree plus 11 years of relevant experience may be considered. External engagement/collaboration experience (e.g., participation in cross-Agency working groups, JDA, field assignments, and external customer support) is required.

Competencies

The ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, interpersonal skills, is motivated, accountable, detail-oriented, customer service & requirements oriented, able to work effectively (independently and/or within teams) across functional areas in a collaborative environment, able to manage multiple tasks with competing timelines and deliverables, and experience in one or more of the following areas is preferred: Systems Administration, Network Administration, Network Traffic Analysis, Network Design, Operational Technology (ICS/SCADA, etc.), Reverse Engineering, scripting, programming, IT support or management, project management, requirement analysis or Systems Engineering.

Pay, Benefits, & Work Schedule

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range:$49,726 - $191,900 (Entry/Developmental, Full Performance, Senior, Expert) Salary range varies by location, work level, and relevant experience to the position. On the job training, internal NSA courses, and external training will be made available based on the need and experience of the selectee. Benefits: NSA offers excellent benefits to include relocation assistance, flexible work schedules, generous leave programs, paid personal fitness time, training and continuing education classes, health and life insurance, Federal Thrift Savings Plan (TSP), and a Federal retirement plan. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).

How to apply

Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position. A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. **Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from noreply@intelligencecareers.gov. For job vacancies that include stated testing requirements, also include the following: @uwe.nsa.gov, @nsa.gov, and @pearson.com** U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. NSA is also committed to the promotion of diversity within its workforce. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information https://www.intelligencecareers.gov/NSA/diversity-and-inclusion.

DCIPS Disclaimer

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.