Job Description

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Reporting to the Senior Manager, Strategic Initiatives, the Manager, Strategic Initiatives will be primarily responsible for supporting strategic initiatives delivery for CFM (Canadian Fraud Management), being the conduit between partners, identifying strategic opportunities that evolve the businesses in CFM and across the organization.
The incumbent must be a self-starter who can exhibit strong leadership, and business acumen. This individual must have demonstrated the ability for developing strategy and plans, coupled with strong problem solving and critical thinking.

This role is strategic in nature, with the incumbent being responsible for the following accountabilities:

Provide support to the Senior Manager and AVP, Strategic Initiatives in the proactive development of strategies to drive the CFM business forward and enhance an integrated customer and employee experience across our teams.
Work effectively across businesses, product partners and support groups to connect all the different business and operational strategies together, making recommendations to enhance capabilities & drive efficiencies in the operations.
Lead /Support relationships with Product/Delivery partners and be the voice of CFM at partner interactions.
Own initiative/business support through project intake process
Ensure comprehensive understanding of individual lines of business within Fraud Operations and partners supporting Fraud, coupled with a consolidated view across businesses to identify leverage strategic opportunities and tactics that enhance business performance.
Works effectively with business to ensure needs are met, negotiate requirements, and consult on service delivery, also acts as SME or sponsor for key projects.
Recommend, plan and support execution of sound, cost-effective solutions that position the teams to improve primary drivers.
Work with various partners / peers across product and multi-channels to develop strategic recommendations, with an eye on short-, medium- and long-term opportunities. Prioritize accordingly based on the needs of the business and availability of resources.
Build relationships with leadership to leverage experiences/expertise and identify opportunities to further enhance the customer experience, employee experience and shareholder value across contact centers.
Provide value added insights garnered from best practices and programs implemented in other business that would assist in the achievement of business objectives while creating operational consistency.
Manage the inter-dependencies of multiple initiatives and activities in various phases of implementation, to ensure alignment with the business strategy and objectives.
Contribute to the development of investment planning by ensuring the business requirements are well documented and assessed on a consistent basis, leading to pro-active planning well ahead of annual timelines. This is critical through building defined routines with operations, working closely with the Senior Business Analyst to define scope, benefits, and risk.

Ability to think strategically and passion for driving an impact to enhance customer experience, operational efficiency, and business results.
Ability to build strong relationships and navigate functional areas across the organization, with a proven ability to get things done.
Previous operational experience would be beneficial.
Excellent presentation skills and strong written and verbal communication skills
Proven ability to impact and influence results.
Highly motivated individual with a proven track record of delivering results through ambiguity.
Able to deliver on multiple priorities and the requests of multiple executive stakeholders in a fast paced and very dynamic environment.
Demonstrated business acumen to translate concepts and strategies into successful projects and day to day activities.
Ability to understand and leverage data/analytics to drive support and / or creation of business decisions.
Ability to make recommendations using data and stats to tell the story.
Strong knowledge of MS Office (storytelling boards, visual reporting tools, and creation of presentation materials are required for varied audience levels)
Demonstrated excellence as a consensus builder, a self-starter, team player.

Employee:

Invest in development of skills and capability through mentorship by sharing knowledge and experiences, leveraging best practices.
Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices.
Lead, motivate and develop relationships with the business, stakeholders, and partners to develop productive working relationships.
Engage, enable, and lead stakeholders to agreement /consensus on the business requirements.
Prioritize and manage workload and capacity to deliver on initiatives milestone dates.
Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals.
Foster a collaborative team environment by participating in team meetings and reward & recognition programs.
Support, mentor and provide guidance to peers.
Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community.

Experience & Education

Undergraduate degree
4-5 years relevant experience within Operations
Fraud experience would consider strong asset
Strong MS office experience
Presentation skills with utilization of Powerpoint & storyboard

Additional Information

Support the vision and help in the communication of the vision, when required.
Support a positive work environment and participate in knowledge transfer within the team and business unit.
Keep Business leaders informed and up to date about the status/progress of all relevant or useful information related to the in-flight initiatives.
Ability to communicate effectively in both oral and written form.
Knowledge of strategic road mapping is an asset.
Ability to work collaboratively and build relationships across teams and functions.
Ability to develop and maintain a positive colleague experience.
Ability to prioritize multiple tasks in a deadline driven environment.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French..

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