Partner Success Manager

Hunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigation, freeing analysts to proactively protect their organizations. Hunters utilizes an open security data lake architecture, ensuring complete and cost-effective coverage of the entire security stack.

Enterprises like Booking.com, Snowflake, and ABInBev leverage Hunters SOC Platform to empower their security teams. Hunters is backed by leading VCs and strategic investors including Stripes, YL Ventures, DTCP, Cisco Investments, Bessemer Venture Partners, U.S. Venture Partners (USVP), Microsoft’s venture fund M12, Blumberg Capital, Snowflake, Databricks, and Okta.

We are looking for a skilled and experienced Partner Success Manager in North America, to support our growing MSSP base. Are you excited to build relationships and enjoy the challenges of managing large, complex accounts? If this is you, then you can be a Partner Success Manager, who helps define methodologies that provide industry-leading account retention and growth. If you love dealing with hard problems and working with technology that matters, read on. If you also want to influence process development that delivers time to value and creates insane levels of satisfaction then we want to hear from you!

**This position is 100% remote and can be located anywhere in the US.

• Manage and nurture close relationships with our MSSP partners and execute on all post-sale activities including QBRs, regular meetings, day-to-day communication, health checks, and roadmap sessions.
• Continuously monitor and optimize partner processes & performance to drive mutual success and exceed targets.
• Collaborate with various departments such as Sales, Customer Success, Support, Marketing, Product, and Finance, leading cross-department initiatives and projects.
• Act as a trusted advisor to your partners sharing best practices, product recommendations, and industry knowledge
• Continuously evaluate and optimize customer success processes to enhance efficiency and efficacy

• 1-2 years of experience in Project Management or in CSM role.
• Exceptional communication and presentation abilities.
• An in-depth comprehension of SaaS business processes and Cyber Security.
• Strong teamwork skills, coupled with motivation, ambition, and a can-do attitude.
• Self-motivated learner with a strong aptitude for technology and a desire to enhance technical skills.
• Ability to manage multiple and complex topics/projects concurrently.
• Bachelor's degree (B.A. / B.S.) is a must.

What we would really like:

• Proven success in a cyber-security-oriented customer-facing role
• Experience with high-touch customers with significant ACV
• Ability to travel as required