Sales Operations Manager

Sales Operations Manager – Sioux Falls Office Based Position

The Sales Operations Manager is responsible for evolving and optimizing a sales department capable of supporting the company’s growth objectives. The position will lead the development of the people, process & procedure charged with scaling efforts to optimize growth and efficiency.

Key Roles

• Develop defined processes and procedures to ensure the Diamond Sales Organization exceeds customer expectations
• Develop KPI’s focused on increased transparency for the Sales Ops team to be recognized for performance
• Improve CRM tool to ensure critical data is captured while growing capacity within department
• Partner with leadership to build culture, with focus on teamwork, accountability and success
• Collaborate with all internal departments to drive the organization forward based on customer experience

Responsibilities

• Implement best practices and procedures needed to expedite communication within the sales organization

• Grow sales through process improvements resulting in increased close rates
• Lead the Sales Operations department responsible for all day-to-day sales activities as required
• Prioritize the development of strong dealer and customer relationships to better inform decision making

Qualifications

• Previous sales and management experience
• Previous experience with heavy equipment or manufacturing preferred
• Software knowledge: MS Office, CRM preferred

Location and Hours

Location: 1000 Cherokee St.

Hours: 8:00-5:00

Days: Monday-Friday

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

• Meeting and exceeding internal and external customer expectations is the responsibility of everyone.
• We are committed to being a World Class organization and the greatest partner to our customers.
• We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

• We will be responsible for the commitments we make, and the expectations placed on us.
• When we fail, we will own it, learn from it and make the appropriate changes.
• We will act with exceptional integrity in everything we do.
• We will be open to receiving and giving feedback.

TEAM PLAYER

• Teamwork and clear communication are paramount to our success.
• We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

• We believe safety must be at the forefront of all our decision-making.
• We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.

GRIT

• We have the passion, determination and work ethic that gives us the ability to push through, to get to the end goal and recognize the obstacles we have overcome along the way.
• When we tackle a difficult situation, we are determined to never give up and be the best in the industry.

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.