Job Description

Nampa Valley Helicopters has an immediate opening for a Full-Time position.

Summary

Functions as primary point of contact for customer related inquiries. Represents the voice of the customer within Nampa Valley Helicopters (NVH). Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting on-time delivery and quality expectations. Promotes the sales of spare parts and services through telephone, and internet communications. Provides account management for assigned customers to include, but not limited to; Order Administration, AOG support, material forecast and financial reconciliation support.

DUTIES AND RESPONSIBILITIES

· Provide support and assist NVH customers with purchases, status updates, pricing, and delivery of orders to optimize customer satisfaction.

· Place outbound and receive inbound calls to and from customer base promoting the sale of spare parts and services with the knowledge of customer requirements.

· Provides continuous feedback to the customer on order status throughout the acquisition cycle by providing proactive communication with the customer in anticipation of customer's needs.

· Accountable for ensuring orders are placed into the MRP/ERP system and/or other support databases.

· Accountable for developing forecast requirements for assigned customers.

· Completes customer requested tasks in a timely manner, up-sell, and follow to closure any open issues.

· Interface with departments as required in satisfying customer requirements to include but is not limited to, procurement, quality, finance, and production.

· Part of the group AOG coverage (weekend and afterhours coverage)

· Periodically analyze and monitor customer sales activity for trends and advise management accordingly.

· Support Customer Metrics by providing relevant supporting data.

· Represent NVH with the highest levels of integrity, accountability, and responsiveness.

· Other Duties as assigned.

Successful candidates shall have the following skills:

· Ability to be a team player with a professional attitude.

· Excellent written, verbal, and interpersonal skills.

· Must be detail oriented, dependable and a self-starter

· Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned.

· Requires proficiency with Microsoft Office Suite, and ERP systems (Quantum software a plus).

· Aviation mechanical experience a plus.

· Applicants with prior aviation related customer support or sales experience is a plus.

· Some travel may be required.

Nampa Valley Helicopters offers competitive wages with outstanding benefits.

· Pay, dependent on experience and qualifications.

· Employee Health, Dental and Vision coverage effective the 1st day of the month following start date with 100% company paid insurance premiums for employees as well as employee spouses and dependents.

· Comprehensive 401k plan with up to 7% company match of your contribution.

· Company paid Short‐Term and Long‐Term Disability, Life Insurance. Option for the employee to purchase additional supplemental insurances.

· Sick time accrual of 48 hours per year, prorated from starting date, and available after 90 day waiting period.

· Two weeks accrued vacation per year, prorated from starting date, and available after 90 day waiting period. Vacation accrual increases at 5- and 10-year anniversaries.

· Eight (8) paid holidays after 90 day waiting period.

· Annual performance review and company bonus (discretionary) as outlined in employment agreement

For more information about Nampa Valley Helicopters, visit our website at: www.nvhelicopters.com

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Benefits: