Job Description
Work Type: Staff full-time
Location: Abilene
Categories: Staff
ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.
Student Success Coordinator
Speaking Center Coordinator
Department Coordinator
Other Duties as Needed
Responsible for recruiting prospective students and achieving enrollment and retention goals for the departments of Communication & Sociology
Analyze Slate data to help develop successful recruiting strategies
Achieve monthly, quarterly, and yearly goals for applicants, admits, and confirmed students
Oversee student ambassadors to assist with recruiting and retention efforts
Maintain consistent personal communication and relationship building with prospective students and parents
Consistently achieve weekly prospective student contact and activity goals
Coordinate student orientation and onboarding activities to ensure a smooth transition for new students into the department
Develop and implement initiatives and programs to enhance student success and retention within the Communication Department
Monitor student engagement and participation in departmental activities and develop strategies to promote involvement and community-building among students
Responsible for providing support to the enrollment services team. Support may include, but is not limited to, visits with prospective families, receiving inbound calls, and other duties as assigned by the senior director or department chair
Connect students and parents with the department chair for department tours
Being available by phone, email, and in person within the department and the welcome center
Responsible for completing productivity reports in a timely manner
Manage student mentorship program
Organize and facilitate workshops, seminars, and other events on topics related to student success, including career, professional skills, spiritual, and leadership development
Collaborate with the chair and faculty to promote the mentorship program, recruit mentors and mentees, and integrate it into the department's overall student support and retention efforts
Design and facilitate mentorship training sessions for mentors to ensure they have the necessary skills and knowledge to effectively support their mentees
Coordinate the matching process for mentors and mentees based on compatibility, interests, and goals, taking into account diversity and inclusion considerations
Provide ongoing support, guidance, and resources to mentors and mentees throughout the duration of the mentorship relationship
Organize regular check-ins and evaluations to assess the progress and effectiveness of mentorship pairs and make any necessary adjustments or interventions
Collect and analyze data on program outcomes, participant satisfaction, and impact to inform program improvements and future initiatives
Manage ACU Speaking Center:
Manage consultants/employees.
Work with Speaking Center Director and Assistant Director to hire and train consultants.
Manage weekly consultant meetings.
Approve consultant/employee timesheets.
Work with Assistant Director to schedule consultant work hours and manage absences.
Work with Assistant Director to manage student visit schedule in Google Calendars.
Manage communications with ACU community.
Manage Speaking Center website, keeping consultant page and booking page up to date.
Promote speech writing skills and use of the Speaking Center across campus (e.g., Cornerstone and International Business).
Manage Speaking Center budget in consultation with the Director.
Work with the library administration for Speaking Center maintenance.
Maintain Speaking Center rooms.
Coordinate computer maintenance in the Speaking Center.
Network with Director of Learning Studio on usage of BookNow.
Supervise student employees
Direct a robust frontline student administrative team, including hiring, training, and coordinating project management
Approve student timesheets
Conduct student worker performance appraisals at the end of each semester
Manage department budget and finances for undergraduate and graduate programs:
Create and process electronic personnel action forms for faculty, graduate assistants, and student workers
Manage procurement and payable documents
Manage purchasing card activity, including reconciliation, security levels, appropriateness of expenditures, and timely submission of expense reports
Provide quarterly reviews/reports for budgets, including fiscal year-end budget reporting.
Monitor budgets monthly for accounting accuracy, including the preparation and processing of budget revisions and/or journal entries.
Create budget reports to facilitate long and short-term budget management.
Administer departmental scholarships through AwardSpring.
Provide support to faculty in reviewing Concur travel requests and reconciling Concur expense reports
Serve as Sherrod building supervisor:
Communicate all Sherrod building maintenance work orders with Facilities Management
Oversee building renovations
Create and implement visual displays throughout the building
Communicate all Sherrod building technology problems with IT Support Center
Manage room scheduling
Oversee the preparation and maintenance of classrooms and common spaces
Manage key system and swipe access for the department
Academic, faculty, and student support:
Run Cognos reports as needed to facilitate academic management, including lists of majors and minors, enrollment, and academic progress
Assist department chair with program review and visiting committees on as needed basis
Assist the department chair with credentialing adjuncts and onboarding of new faculty
Registration and enrollment assistance for graduate students and to maintain enrollment in courses
Provide support and resources to students during challenging situations, such as health emergencies or personal difficulties
Manage departmental communication
Coordinate the creation, dissemination, and revision of departmental communication pieces, including COSO This Week, biannual newsletters, department web pages, and department promotional materials
Maintain updated alumni lists for communication purposes
Manage department’s social media, including Instagram and LinkedIn
Plan, coordinate, and implement department events:
Create and maintain departmental events calendar
Plan and advertise events
Reserve venues and catering
Maintain budget expenditures and records for each event
Support the department chair in managing additional departmental tasks on an as needed basis
A. Required Skills:
Strong sales skills, including the ability to differentiate ACU from the competition
Excellent problem-solving, teamwork, and written/oral communication skills
Strong people skills with a clear understanding of how to provide excellent customer service
Ability to handle confidential and proprietary information
High initiative, goal-oriented, dependable, focused, detailed, and professional
Strong organizational and time management skills
Ability to direct, train, organize, evaluate, and delegate to student workers
Ability to prioritize and adapt within given time constraints and organize/manage multiple projects
Ability to learn new technologies and skills.
B. Training Modules Required:
Contact management training as needed.
Regular recruiting team meetings to keep up to date on changing programs, recruiting strategies, sales methods.
Professional growth seminars for enrollment management professionals.
Programs specific to ACU such as Banner (finance), Cognos, CS Gold, Asset Essentials, Concur, AwardSpring, SLATE
ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.
Bachelor’s degree required
Strong proficiency with a variety of programs, including Microsoft Office (Word, Excel, etc.), Google Workspace (Gmail, calendar, Google Drive, Google Sheets, etc.), Canva, MailChimp, Adobe Acrobat
A. Strong voice to endure extended periods of communication
B. Ability to endure long periods of standing and walking
C. Ability to travel
D. Long days and possible weekends
E. Handle stress well (high volume and high-speed demands)
ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.
ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.
Advertised: April 23, 2024 Central Daylight Time
Applications close:
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