Job Description
Culver City Chevrolet is a leading automotive dealership committed to providing exceptional customer service and quality vehicles. We are looking for a motivated and enthusiastic individual to join our Business Development Center (BDC) team to help drive sales and enhance customer satisfaction.
Job Description:
As an Automotive BDC Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, email, and other communication channels. You will play a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Schedule appointments for customers to meet with our sales team.
- Follow up with previous customers to maintain relationships and encourage repeat business.
- Maintain an accurate database of customer information and interactions.
- Provide exceptional customer service by addressing customer concerns and questions.
- Collaborate with the sales and service departments to ensure a seamless customer experience.
- Achieve monthly and quarterly performance targets.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous experience in a customer service or sales role, preferably within the automotive industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office and CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a team player.
Benefits:
- Competitive salary with performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- Employee discounts on vehicles, parts, and services.
Job Type: Full-time
Pay: $20.19 - $20.82 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- Customer service: 2 years (Required)
- Automotive BDC: 1 year (Required)
Ability to Commute:
- Culver City, CA 90230 (Preferred)
Ability to Relocate:
- Culver City, CA 90230: Relocate before starting work (Preferred)
Work Location: In person
Visit Original Source:
http://www.indeed.com/viewjob
