Inside Sales Representative

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

Position Summary

CIMCO is looking for an Inside Sales Representative to administer the Parts sales process for our Montreal Office.

Role Responsibilities

• Providing exceptional customer service when taking orders, and problem solving in a professional manner
• Interacting with current suppliers effectively; quoting and placing orders as well sourcing new potential suppliers
• Quoting part and material sales to customers and opening parts orders and filling POs
• Working with a variety of communication platforms: SAP, CRM, Microsoft Office and Teams, online portals excel, server library, text messages, emails, phone calls
• Navigating inventory systems, supplier networks and helping warehouse with Montreal warehouse period cycle counts and inventory management
• Assist with warranty related parts, sorting parts related warranty requests
• Creating part #’s, looking up parts and parts manuals for customers and sales account managers
• Learning from and assisting technicians and service sales on an ongoing basis in a technical field
• Creating Customer Service Agreements for HVAC clients as per the manager’s approved list
• Collection of the accounts receivables for HVAC Clients as per the manager’s approved list
• Other general administrative tasks as required

Required Professional Knowledge, Skills & Qualifications

• Previous experience in working with parts for HVAC industrial supply (asset)
• Construction related customer service and/or Sales Experience
• Professional communication skills, both interpersonal and digital
• Experience with Microsoft products, SAP and proficient in keyboarding
• Valid Driver’s license

Closing Statement

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Employment Equity

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.