Experienced Service Business Development Manager

Advantage Chevrolet of Bridgeview

The goal of Advantage Chevrolet of Bridgeview is simple: to exceed our customer’s expectations from sales to service, before and after the sale. We strive to make every customer feel special, and we’re searching for dedicated professionals who want to join a growing company with a strong culture and a family-first mentality. Over the years, our team has helped us earn various awards and exclusive benchmarks.

Position: Experienced Service Business Development Center (BDC) Manager

We are seeking a qualified Service BDC Manager with a robust background in customer service and proven experience in the automotive industry. This position offers an exciting opportunity for a professional ready to make an impact in a supportive and dynamic environment.

What We Offer

• Competitive pay plan (Salary + Commission)
• Saturday lunches
• Ongoing training and career development
• Medical, dental, and vision insurance
• Life insurance
• Paid vacation
• 401K plan

Key Responsibilities

• Lead, train, and motivate BDC representatives by setting a positive example
• Collect, analyze, and report on department metrics to track performance and identify areas for improvement
• Maximize sales and profitability of the internet sales department
• Provide escalated support for staff and customers to resolve issues effectively
• Create and sustain a process-driven work environment
• Forecast departmental goals and objectives to ensure alignment with company targets
• Track and manage department appointments, calls, sales, and contacts through the CRM system
• Collaborate closely with other department managers and leadership to drive cohesive efforts
• Recruit, hire, manage, and oversee performance for all BDC employees
• Experience with eLEAD CRM is a plus but not required

Qualifications

• 2+ years of automotive industry experience preferred
• Strong problem-solving skills and ability to build an effective team
• Proficient in multi-tasking within a fast-paced environment
• Excellent verbal communication skills
• Bilingual/multilingual skills are a plus but not required

We are an equal opportunity employer and value diversity in our team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join us at Advantage Chevrolet of Bridgeview and make a difference in our customers' automotive experience!