Lead Counter Sales Representative

Job Description

American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and we have been serving our customers for over 80 years. We are looking for someone energetic, with a great attitude and excellent customer service skills to join our 80+ year legacy as a Counter Sales Representative for our busy Branch.

This position is full-time, Monday through Friday 8:00 a.m. to 5:00 p.m.

About the Position:

The Counter Sales Representative provides excellent customer service and HVAC solutions to ARS customers by meeting their needs to the best of their ability while demonstrating and maintaining a positive and friendly attitude.

• Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and industrial accounts.
• Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.
• Provide accurate price points from Company computer database. Receive and fill telephone and prokeep orders effectively.
• Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
• Collaborate with outside sales consultants to provide timely feedback and notification of above average price quotes.
• Remain current and knowledgeable about products and the Company catalog. Advise customers using technical knowledge and manufacturer’s catalogs.
• Responsible for conducting counter sales transactions, credit and cash transactions, obtain relevant signatures for billing purposes.
• Assist Branch Manager with training of staff on Counter and Warehouse tasks
• Assist in managing and maintaining inventory including Annual Physical Inventory Prep
• Assist in monitoring branch team to ensure all ARS processes are followed
• Maintain, organize, and stock shelves.
• Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
• Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.
• Prepare items for shipping, communicate accurate delivery information, and complete paperwork for warranties as directed by Company Warranty Department.
• Attend branch meetings, technical training sessions and general Company meetings as requested.

What we are looking for:

• Must be able to communicate well with others.
• Ability to multi-task in fast paced environment.
• Ability to prioritize tasks and demonstrate time management
• Strong Organization skills
• Demonstrated Excellence in verbal and written communication skills
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Ability to speak, read and write English
• Basic math skills

Requirements:

• A minimum of 3-5 years HVAC industry experience in a high-volume HVAC wholesale environment is highly preferred but not required
• Previous experience in counter sales/customer service
• Must be able to pass a pre-employment drug screen

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer Service: 2 years (Required)
• HVAC/R: 4 years (Required)

Work Location: In person

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