Job Description
JOB DESCRIPTION:
Summary/Objective
Account Maintenance and development. Assure that no account is lost. Assure that the deliveries of their Service Tools are fast, on-time, competitive and meet or exceed customer expectations. Run an efficient and economical customer call route. Clear and continuous communication with Service Center Manager and Regional Sales Representative. Continuous improvement of time management and update of daily route run schedule. Coordination of freight between Service Centers.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain and develop positive business relationships with customer’s.
- Develop an understanding of customers' needs and take actions to ensure that such needs are met.
- Explain proposed delivery solutions to customers.
- Correct freight settlement documents to ensure the proper accruing of freight.
- .Actively participate in transportation alignment and tracking performance to carrier awards and cost.
Competencies:
- Builds Networks – Builds strong formal and informal networks. Draws knowledge from multiple functions to support customers.
- Communication Proficiency – Communicates openly and effectively with all functions and customers
- Interpersonal Savvy – Relates to people, acts with diplomacy and tact. Builds rapport with customers and Service Center Managers
- Customer Focus – Establish and Maintains effective customer relationships, Identifies opportunities and shares them with Regional Sales Representatives
Performance Management and Success in the Role
- The output of the Service Driver will be linked to the corporate goals of Sales Growth and Profitability.
- The SSR will be largely evaluated on the efficiency and productivity of his route activities as measured by Salesforce.
- A key performance metric for the SSR is the amount of dollars picked up and delivered on an average daily basis.
- The SSR will also be reviewed on the ability to connect with customers, understand the business, and manage operating costs.
- Success in the role will be measured in part to these metrics as well as individual behaviors including: Depth of Thought, Ability to Drive for Results, Ability to work with and through others (People), and Self Knowledge, understanding personal strengths and weaknesses.
Supervisory Responsibility:
- This position has no supervisory responsibilities.
Work Environment:
This job operates out of a service vehicle
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift 75 lbs
Position Type/Expected Hours of Work:
Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 7:00 a.m. to 5:00 p.m. daily. Occasional evening and weekend work may be required as job duties demand.
Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. 100% travel required
Required Education and Experience:
- High School Diploma
- Minimum of three years of experience in transportation, logistics or customer service for a multi-site manufacturing or service company
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