Job Description

CUSTOMER SERVICE SALES REPRESENTATIVE

Are you interested in joining the International Business world and developing your customer service skills with more than just answering the phone or entering orders?

We are seeking a highly motivated Customer Service and Sales Team Member to join us and navigate the challenges of working in a fast-paced office environment. Individuals will need to communicate efficiently and follow up thoroughly with accuracy. Experience is not necessary. We will teach and mold you to succeed in the tough international business world; you bring the willingness and eagerness to learn and grow. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high-level detailed accuracy while preserving customer satisfaction.

SAP software familiarity, International Business Relations, and Supply chain knowledge will have a great advantage. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Spices USA is an equal opportunity employer, dedicated to fostering an inclusive and diverse workplace. We encourage all qualified candidates to apply. If you are ready to take on this exciting challenge, apply now and be part of our success story!

Responsibilities

Manage large amounts of emails and incoming calls
Enter and comprehend customer orders in SAP
Generate sales leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements