Job Description

At Spark Theory Innovations, an exceptional customer experience is what we strive to achieve. Our Community Outreach team’s main priority is to ensure every customer has a smile and a delightful experience after every interaction. Our motto of “the customer always comes first” is the reason why our customer acquisition has grown exponentially and why we are hiring. Our Community Outreach Associates advocate for our products and act as the voice for our consumers, making the ideal dynamic for any successful firm!

We are looking for Community Outreach Associates who are eager to learn new skills, love interacting with people, want to support each other’s goals, but most importantly, want to provide world-class service to every customer. We provide an environment of diversity, inclusion, and, most importantly, career development from entry-level and beyond. If you are ready to make a massive splash into your next career and dive right into new opportunities, then our Community Outreach Associate role is the ideal career choice for you!

Responsibilities As A Community Outreach Associate Include:

Work with our customers directly to devise the most effective product and service solutions that not only meet but exceed their expectations
Resolve customer questions in regards to products and how to navigate services, ensuring the utmost customer satisfaction
Show composure, understanding, and be solution-focused when managing difficult customer situations and overcoming objections
Deliver customer support with accuracy, agility, and transparency
Exhibit the best speaking skills to communicate with all potential new consumers as a pleasant, level-headed customer service professional
Attend meetings and weekly webinars to stay on top of the latest updates and promotions available to customers
Report directly to the Community Outreach and Account Management team to establish goals, improve customer satisfaction, and develop new sales skills

The BEST candidates for our Community Outreach Associate position have an undeniable drive for success, compassion for people, and a willingness to take on new challenges!

They Also Have…

Prior knowledge as a Customer Service Associate, Sales Representative, Client Service Representative, Retail Associate or other related fields
High school diploma or GED
Creative problem-solving abilities
Ability to build rapport with new customers, upsell products, and meet team sales goals
Adapt quickly to changing priorities and customer needs
Ability to adapt to change and pick up new skills quickly
Massive team player with a drive for success

Perks of working with us as a Community Outreach Associate: